Rostering Officer

We are seeking a dedicated Rostering Officer to join our Mid Murray Support Service Multidisciplinary Team. The Rostering Officer will play a pivotal role in ensuring efficient operations by coordinating the day-to-day rostering of staff and consumers using the organisation's CRM system.

**Key Responsibilities**:

- Create and manage roster templates to ensure timely delivery of schedules to consumers and support workers.
- Maintain effective communication with consumers regarding changes in shift times or support workers.
- Assist in reviewing and authorising timesheets for payroll processing, escalating anomalies as needed.
- Ensure rosters comply with award provisions, contract requirements, and employee welfare considerations.
- Liaise with line managers and employment relations departments to address system or compliance issues.
- Provide support and training to support workers as required.
- Review and improve rostering processes in consultation with management.
- Remain proficient in using the organisation's CRM for accurate recording and scheduling purposes.
- Conduct routine meetings with support workers to align with performance expectations.
- Participate in the performance appraisal process to establish ongoing objectives and KPIs.

**Additional Duties**:

- Handle administrative tasks and ad hoc duties as needed.
- Backfill shift shortfalls when required.
- Work across multiple worksites or relocate as necessary.
- Assist in organisational audits/accreditations.

**Key Skills and Qualifications**:

- Professionalism and discretion.
- Ability to work under pressure and adapt to change.
- Strong analytical and strategic thinking skills.
- Capacity to handle complex and stressful situations with empathy and respect.
- Proactive team player with excellent communication skills.

**Job Type**: Permanent

**Salary**: $32.85 per hour

Expected hours: 15 - 38 per week

Schedule:

- Day shift

Ability to commute/relocate:

- Mannum, SA 5238: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person