Customer Service Officer

5 days ago

Croydon, Australia St Basil's Aged Care NSW & ACT Full time

**Description**:

- Lakemba location
- Full time role
- Opportunity to increase home pay with NFP salary packaging

Come join our team at St Basil’s Homes NSW & ACT, you'll be working alongside an incredibly supportive team.
**About the position**:
Customer Services Specialist will be the first point of contact for clients’ enquiries for St Basil’s community services and referring them to the correct Program/Service/Centres. This role will also support the manager, staff and clients by holding a portfolio of administration tasks.
You will be responsible for
Provide information about the St Basil’s, including access to services, eligibility criteria and relevant fee structures.
Assisting clients and client’s families to identify their support needs and the relevance of the St Basil’s Program/Service/Centres.
Triaging enquiries to allocate to the relevant community staff members.
Engage newly referred clients and completing intake assessments and paperwork,
Ensure documentary evidence is maintained for all funded participant expenditure and complies with funding body regulations
Maintain appropriate referral statistics, administrative records and written reports.
Answer incoming calls, referring callers or visitors to relevant staff.
Completion of a broad range of documentation as per contractual & St Basil's requirements.
Deliver administration support services to the Community team.
**To succeed in this role, you will have**:
Experience in an intake or administrative role working a target driven environment.
Knowledge and understanding of funding models and services offered by St Basil’s.
A broad understanding of both the issues faced by clients and their families, as well as ways to assist with and solve these issues.
Demonstrated experience in providing high quality customer service
Experience with dealing with complex individuals and situations
Ability to act empathetically, with sensitivity and understanding.
Strong demonstrated coordination and time management skills.
Undertake prompt engagement and intake of participants into funded programs
**You’ll also enjoy a range of benefits**:

- Be part of a warm, friendly team that genuinely cares about you and your wellbeing.
- Excellent on-the-job training plus ongoing free learning and development providing pathways for advancement within St Basil’s Homes.

Increase your take-home pay by salary packaging up to $15,899 each year tax free.
**Please know that employment with St Basil’s Home requires**:

- NDIS Worker Check
- NDIS Certificate - Quality, Safety and You
- Reference Checks
- Right to work in Australia
- Pre-Employment Medical Check
- Three Covid Vaccination

Don’t miss out on this great opportunity to work within a supportive team in a caring environment where you can make a genuine difference.
About St Basil’s Homes
St. Basil’s Homes is an activity of the Greek Orthodox Archdiocese of Australia and was established specifically to provide care and lifestyle options to ageing Australians. We have 4 locations across Sydney: Kogarah, Lakemba, Miranda and Randwick as well as a community care program across the Sydney metropolitan suburbs.
At St. Basil’s, we think of our consumers as our family. We foster a culture of inclusion and respect and take great pride in delivering person centred care to our consumers through lifestyle quality and choice, accommodation, and clinical and nursing services. Our services include Residential Aged Care, Home and Community Services and Retirement Villages.

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