Onboarding Consultant

2 weeks ago

Sydney, Australia Property Me Full time

Join the National Leader in Cloud-Based Property Management

Our Story:
Here at PropertyMe we are committed to innovating, problem-solving, and remaining agile in an ever-changing industry.

Being Australia’s #1 property management platform after only 10 years, we know what it’s like to be the new kid on the block. That’s where teamwork and a strong sense of comradery come into play, as we believe you get the best outcomes when you are part of a healthy and thriving team.

Since then, we’ve amassed 53% of the market share to become the largest and most complete cloud property management platform in Australia and New Zealand. We now assist the real estate industry with:

- Processing over $1 billion every month
- Facilitating over 4.1 million conversations
- Coordinating over 1.1 million inspections every year.

We’ve hustled from the start, and with incredible vision from the founders, we’ve managed to get to this point with no funding. The only ones investing in our future are us, and the world’s our oyster

Your Mission:
We want to make Property Managers' and Tenants' lives easier, giving them more time to relax and enjoy the home they live in, or have more of the important face-to-face conversations that get more people their dream home.

What You Bring:
A team player with a warm and welcoming approach to both customers and team members. A people person who thrives on being challenged and can keep their cool under pressure. Next-level organisation and efficiency with an acute eye for detail.

You will need Real Estate industry experience to empathise and instil confidence in your excited, nervous, time-poor customers and understand their unique learning needs to customise a training plan to best support them to become confident users and advocates of their new Property Management and Trust Accounting software.

Processes, checklists and an amazing team of dedicated professionals who genuinely love to welcome and onboard new clients will support you. You will also need to love your numbers, your skill and expertise will help determine our customers' success and our PropertyMe reputation for excellent customer service

This role will:

- Initiate onboarding and training plans
- Checkin calls throughout the onboarding journey to ensure customer satisfaction and success
- Create conversion balances
- Responding to support tickets
- Phone and Zoom support
- Data migration support and troubleshooting
- Coordinate and support data transfers
- Facilitate portfolio acquisitions
- Assist clients with receipting/reconciling their trust account
- Ensure clients are responded to within agreed SLAs
- Assist the Onboarding and Data Service team as required
- Confidently navigate through internally used programs such as Slack, Trello, Google Suite, Salesforce and Zendesk

If you can share examples of the above traits and talk through scenarios that let these attributes shine we would love to chat with you.

The Benefits and Perks
- A nurturing and empowering team to help you reach your full potential
- Hybrid work environment 2 days from office
- Beautiful office in Sydney CBD
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies

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