Remediation Support Advisor

**Remediation Support Advisor**(**Job Number**:250000VN**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

**About the role**

Are you passionate about driving excellence in governance and compliance? We are seeking a Remediation Support Advisor to lead and evolve our governance models during a 12-month maternity leave cover.

**In this pivotal role, you will**:

- Design, develop, and deliver the Remediation and Capability governance models across our Insurance division.
- Collaborate with internal and external stakeholders to drive mutually beneficial outcomes and ensure successful and compliant remediation activities.
- Provide assurance to the Leadership Team that RACQ Insurance is meeting its obligations to members, the business, and the community.
- Drive strategic delivery by managing backlogs, clarifying requirements, and maximising business value.

**About you**

This is your opportunity to make a meaningful impact while working with a trusted Queensland brand. If you're ready to lead with integrity and innovation, we’d love to hear from you.
- 5 years experiences in a similar role, ideally within the finance or insurance industry.
- Strong understanding of regulatory requirements and business operations.
- Proven ability to manage multiple priorities in a dynamic environment.
- Exceptional project and change management skills.
- Excellent communication and stakeholder engagement abilities.
- Strong business acumen and analytical thinking.
- Experience in vendor engagement and using data to inform strategy.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**#LI-Hybrid**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113