Team Leader

1 day ago

Essendon Fields, Australia Serco Full time

Full Time - Fixed term Team Leader role based in Essendon Fields
- Working with a highly regarded government organisation
- Competitive remuneration + Additional benefits

**The Opportunity**

We are looking for strong people leaders who are interested in exploring what good leadership looks like, motivated by the idea of making a difference - to the lives of the individuals you work with, the team you lead and the broader community.

You will be responsible for a team of administration officers who are performing a range of clerical and administrative tasks in support of an essential Australian Government department, including outbound calls.

Critical to success will be your ability to build and maintain positive and engaging team environment, that is safe, inclusive and values differences. We’re looking for leaders who know the difference between management and leadership, and who can take ownership of their time to find the right balance between the two.

The team at Essendon Fields work hard, delivering a high-quality service which is important to Australians, and they take real pride in what they do. They look after each other, are committed to inclusivity and supporting one another, and they really love to have some fun along the way.

The centre operates from 8am to 7pm Monday to Friday, with occasional weekend work available via opt-in process. Due to the sensitive nature of the work we do, the entire team works on site.

Across an average week, you could expect to:

- Plan and run best-practice coaching sessions with your team members
- Work with your Operations Manager on your longer-term plans to build engagement and create a strong team environment
- Participate in development activities to grow your understanding of business challenges, and how strong leadership can solve them

**Requirements**:

- Applicants will need to successfully complete relevant security clearances and psychometric profiling as part of pre-employment checks.
- Must hold Australian Citizenship

**About Us**

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.

**Join Us**
- Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter._
- NOTE: Google Chrome is the preferred browser to access Serco careers website_

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