Pos Technician

5 days ago

Melbourne, Australia Talent International Full time

australia melbourne permanent au$80000 - au$90000 per annum**About the Role**:
Are you a tech-savvy professional looking for an exciting opportunity to support and maintain technology systems in a dynamic environment? Reporting to the Technology Operations Lead, this role offers a unique chance to serve as the administrator of Point of Sale (POS) systems, ensuring their seamless operation and providing top-notch technical support. Your responsibilities will encompass training, reporting, documentation, and access management. Success in this role requires exceptional troubleshooting skills and the ability to provide first-class technical support.

**Key Responsibilities**:

- Administer and support Point of Sale (POS) systems.
- Provide technical support for POS, desktops, laptops, mobile devices, and printers.
- Conduct training sessions for end-users.
- Diagnose and resolve technical issues promptly.
- Maintain accurate records through documentation.
- Collaborate effectively with stakeholders to deliver outstanding service.
- Flexibility to work during event days and operational peak periods, including weekends.

**Qualifications and Experience**:

- Ideally, you have previous experience in the retail or hospitality industry.
- Knowledge of POS systems, especially SwiftPOS, is advantageous.
- Background in IT with a focus on technical support.
- Demonstrated stakeholder management skills with a strong service-oriented mindset.
- Proficiency in diagnosing and escalating technical issues when necessary.
- Bachelor’s degree or equivalent in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or a related field.
- Strong analytical and troubleshooting abilities.
- Excellent written and verbal communication skills.- **Luther Borgas **on

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