Service Manager

2 weeks ago

Brighton, Australia Eagers Automotive Full time

Top of line employee assistance program
- Friendly and supportive team
- Heaps of development and career opportunities

We currently have a rare opportunity for a **Service Manager** **to join our dynamic and energetic team at Brighton Volkswagen.

The Service Manager oversees the high volume, fast-paced Service Department teams in a professional, efficient manner while always promoting a positive brand image. Previous Dealership Service Management experience is essential.

**Key responsibilities**:

- Consistently model outstanding customer service skills, ensuring that the best possible service is delivered to customers by all teams on a consistent basis
- Innovate and engage your experienced team to ensure the workshop is operating at optimum capacity and KPIs are achieved
- Leverage knowledge and understanding of fixed operations, productivity, efficiency, and warranty operations to maximize revenue while both maintaining existing and winning new business
- Lead and support your team to uphold a 100% supportive approach to safety

**The successful applicant will possess**:

- Proven leadership experience, including the ability to motivate and engage a team towards delivering exemplary customer service
- Thorough knowledge of automotive service operations
- High attention to detail and experience implementing efficient processes
- Experience leading a team in a high-volume sales/service environment
- Excellent time management skills, coupled with the ability to prioritize and multi-task
- Proven ability to delegate and recruit appropriate support mechanisms

**Benefits**:

- Be a part of a **multi-national company**, where you can access a network of opportunities across locations and brands.
- A **top-of-the-line Employee Assistance Program** with leading provider TELUS, where employees have access to services in all areas of life (mental health, health and nutrition, financial advice, family and relationships, and stress management).
- We offer a competitive and rewarding remuneration package inclusive of performance bonuses.

**Here is why you should join Australia's largest automotive retailer**:

- We are Australasia's largest and most dynamic automotive retailer, employing over 8,000 team members across 250 dealerships in Australia and New Zealand. We represent over 33 car brands and 11 truck and bus brands, and we pride ourselves on delivering an exceptional guest experience._
- We offer our people extensive training and development opportunities with access to various employee benefits, including discounted gym memberships, health insurance, vehicle purchasing and service discounts._
- Eagers Automotive is an equal-opportunity employer that values diversity in the workplace. Women are encouraged to apply._

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