Operational Assurance Coordinators

13 hours ago

Docklands, Australia Medibank Full time

**Are you passionate about improving systems and processes that support real-world health outcomes?**

Amplar Health, part of the Medibank Group, is seeking a proactive and tech-savvy **Operational Assurance Coordinator** to drive continuous improvement initiatives across our national services and programs. These initiatives are focused on efficient, high-quality, and human-centered service experiences and care.

**In this pivotal role, you’ll**:

- Support operational teams across Amplar Health with process design, training, and change management
- Coordinate and contribute to the rollout of new services, systems, and technical solutions—including CRM and telephony platforms
- Investigate inefficiencies and redesign workflows that directly impact clinicians and patient outcomes
- Lead and support continuous improvement initiatives, from escalation pathways to consent processes
- Collaborate across clinical, commercial, and tech teams to embed scalable, fit-for-purpose solutions
- Use tools like Jira, Planner, and Miro to manage projects and track progress
- Translate complex business needs into clear, actionable processes and training resources
- Articulate the value of operational solutions and support recommendations for investment

**What You’ll Bring**:

- Experience in project coordination, training development, and operational support
- Strong communication and stakeholder engagement skills
- Tech-savvy with proficiency in Microsoft tools (Word, Excel, PowerPoint, Teams, Planner, OneNote)
- Ability to learn systems quickly and connect them to business processes
- Adaptability, curiosity, and a proactive mindset
- Experience in process mapping, change management, and adult learning design (desirable)
- Clinical or health industry experience strongly preferred

This is a remote-first role with weekly team-based collaboration. You’ll be joining a stable, high-performing team that thrives on autonomy, adaptability, and mutual support.

If you’re a fast learner who can quickly connect systems to business processes—and you love refining how things work to make a real impact—we’d love to hear from you.

**Inclusion and Accessibility**

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

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