Business Improvements Manager

**Description**:
**Purpose of Role**

We are looking to bring on board a talented and tech savvy Business Improvements Manager to join the Finance Operations team at Pendula. The Business Improvements Manager will own all processes and systems across Pendula and will drive key internal projects relating to system and process improvement.

**The Role**

Providing key support across the different teams, this role is focused on enabling Pendula to grow globally from a systems and process perspective. The role is tasked with managing key processes, identifying improvements that will optimise how Pendula operates as well as managing all systems and their integration. In addition you will work closely with the different teams across Pendula to help identify key projects that will improve both systems and processes.

**You’ll spend time on the following**
- Identifying, documenting and improving processes across the business.
- Owning and supporting all key systems and their integration.
- Working on key internal projects relating to system and process improvements of general business operations identified by the business and approved by the CFO.
- Gaining in-depth knowledge of Pendula to be able to provision to different systems including Salesforce, Zuora and Domo.
- Ensuring the right processes to enable the integrity of the data that’s used by the Data Analyst.
- Point of contact tasked with managing external IT provider.
- Business partnering with the different functions across Pendula.
- Introduction and provisioning of systems and access to new starters.
- Reviewing and tracking of different tools and technologies that the business uses.
- Identifying and researching alternative tools and technologies that can improve functionality of the business.
- Identifying opportunities to align and re-engineer processes to improve speed and accuracy across the entire company.

**What We’re Looking For**
- Minimum 3-5 years in a business improvements and analysis role in a technology business
- In-depth experience of a range of technologies.
- Experience in process improvement and implementation.
- The ability to analyse data and run reports.
- Skill in identifying trends and anticipating needs.
- Excellent stakeholder management experience.
- Strong analytical skills with experience of translating insights into ideas.

**A Little About You**
- Proactive in approach and identifying areas for optimisation
- Confident running projects from start to finish
- Comfortable working autonomously whilst collaborating with others

**About Us**

Pendula is a Proactive Retention Delivery Platform empowering brands to shift their customer communications from broadcast to conversation. We allow everyday users to create two-way conversations with their customers using drag & drop functionality, without the need for any developer experience.

We’re here to be at the heart of every customer conversation and create value for businesses all over the world who struggle to manage their customer journey consistently at scale..

**Our Culture**

We’re passionate about our product and customers and everything we do is underpinned with integrity: we don’t rip people off, take shortcuts and we only make good products that people need.

Which also sums up how we treat each other. On top of all of that, we’re a bunch of lovely humans who listen and support each other and our customers. We treat everyone as equals and communicate our shared vision regularly.

**What’s on Offer**

**Remuneration**

Competitive salary

All employees receive ESOP (share offerings)

**Grow your career**

Training budget available for you to use for your own growth and improvement

Mentoring program

Part of EVP group portfolio of B2B SaaS companies

**Office Environment**

Breakfast, snacks and drinks provided daily in the office

Regular social events and lunches inhouse and externally

Centralised Sydney offices based out of Surry Hills, newly sourced centralised offices in Melbourne and Brisbane

Dog friendly offices

**Ways of Working**

Flexibility to work where you want, when you want

Hybrid working model that can support both home, office work, fully remote workers and overseas work

**Leave**

Birthday Leave

Parental leave allowance additional to government

**Health and Wellbeing**

Employee Assistance Program (EAP) for you and your family

Online learning modules to support physical, mental and financial health via the EAP Assist website

Gym membership

Access to discounted cinema, groceries and a wide range of lifestyle experiences via Employment Hero.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- Pendula is a Proactive Retention Delivery Platform empowering brands to shift their customer communications from broadcast to conversation. We allow everyday users to create two-way conversations with their customers using drag & drop functionality, without the need for any developer experience. We’