Business Improvement Manager

• Drive improvement initiatives across all Primary Connect+ functions
• Improve performance, build new capabilities, develop and deliver PC+ strategic ambitions
• True hybrid role with support offices in Norwest

Welcome to Primary Connect+

Primary Connect+ is our retailer-agnostic, technology-driven commercial business within Primary Connect. 

Our team works together to provide end-to-end supply chain solutions for more than 1,300 food and retail customers.

What you'll experience

Everything we do is driven by a culture of care for our team, customers, and community. 

• We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
• We're a team-first organisation. We'll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
• We offer competitive remuneration and access to a number of employee benefits.
• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
• We prioritise sustainability, striving to contribute to a greener, better future.
• A range of programs to help you prioritise and manage your well-being, including a competitive leave policy and 24/7 access to the Sonder app.

What you'll do

• Identify, shape and participate in the delivery of strategic improvement initiatives across our core  processes to directly contribute to strategic programs and priorities.
• Advocate customer/user experience and embed a culture of positive change where teams adopt and demonstrate a problem-solving approach through data.
• Define and develop future capabilities (systems, ways of working and people) to ensure Primary Connect is competitive and future-proofed.
• Optimise technology and processes to enable team efficiencies and deliver maximum customer value.
• Lead end-to-end change management for successful adoption of new processes and technology, including tracking project benefits.
• Establish and build solid cross functional relationships with internal and external executional teams (Business Development / Operations / Distribution Centres teams / Transport Customer Service / Network & Strategy / Replenishment / Data & Analytics and 3PL Carriers) to provide clarity of work scope, handover points and team accountabilities.

What you'll bring

• Experience in Continuous Improvement role within Supply Chain and/or Logistics environment.
• Change Management experience, including leading process analysis, development, and implementation.
• Proven ability to lead and foster a CI culture, driving a disciplined, data-driven, and methodical problem-solving approach.
• Highly developed planning, organizational, and coordination skills to drive complex project delivery.
• Exceptional stakeholder management and influencing skills to secure commitment for change across multiple organizational levels.
• A strategic thinker with the pro-activity, autonomy, and business acumen to challenge the status quo and create outcomes in ambiguous, evolving environments.
• Strong communication, facilitation, and presentation skills, comfortable engaging and influencing senior stakeholders.
• Experience working in a high-volume, fast-paced environment within a large organisation with cross-functional teams.

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' 

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes