Claims Coordinator

2 weeks ago

Sydney, Australia Procare Group Full time

Join a leading national provider of insurance risk and solutions services
- Work within a supportive and collaborative culture
- Ongoing opportunities for career development

From a family-started company to an ever-growing national business of over 20 years, we’re committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

Due to our continued growth, we are seeking an

This is a full time, permanent role.

**Day to Day activities include**:

- Being the first port of call for all enquiries both internal and external;
- Updating our valued clients on the progress of all matters;
- Assisting investigators with field enquiries and case administration;
- General insurance investigations support;
- Coordinating meeting room hire and travel bookings;
- Data entry and administration within our database;
- Drafting correspondence for internal and external distribution;
- Other administrative support tasks required.

**We offer**:

- Excellent remuneration;
- Comprehensive induction and professional development support;
- Access to our external employee assistance programme;
- Our commitment to your work life balance;
- Genuine, supportive and friendly working culture;
- Regular staff celebrations, award and charity events;
- An opportunity to coordinate a dedicated investigation team and look after specific clients;
- A committed, collaborative and supportive management team.

**Please address the following in your cover letter**:

- Mandatory - **Excellent customer service focus and dedication.**:

- Mandatory - Intermediate to strong computer skills (Microsoft Office).
- Experience in general insurance claims is highly desirable.
- Tertiary qualifications within Investigations would be highly regarded.
- Experience, exposure and/or an interest within a relevant industry (insurance, factual investigation or legal).
- Scheduling and appointment setting experience is highly desirable.
- Strong attention to detail.
- Exceptional time management and organisational skills.
- Ability to thrive under pressure.
- Have excellent written & verbal communication skills.
- Current Police Clearance.

We believe in
**hard work** and
**rewarding performance**. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.

For more information visit our website

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