Clinical Support Manager

Great Place to Work® Certified - 2024
- Competitive salary package, flexible work practices, award winning benefits
- Continuous training and development

ABOUT THE COMPANY

Brief role intro

THE OPPORTUNITY

Provide episodic clinical support to surgeons adopting and advancing their use of presbyopia-correcting intraocular lenses (PCIOLs). This is a field based, HCP facing role that includes onboarding support for surgeons and their surgical teams, ensuring a smooth integration of PCIOLs into their practice. Additionally, offer responsive, referral-based support to address unexpected challenges or

provide expert guidance, enabling customers to confidently manage the transition to PCIOL technology and deliver optimal patient outcomes.

RESPONSIBILITIES
- Support the development and execution of on-boarding support / accreditation for surgeons and surgical teams initiating PCIOL use, in partnership with the sales team and customers.
- Reactively support surgeon and surgical team’s confidence & knowledge as required to adequately manage the transition to PCIOLs, optimize patient outcomes and address unanticipated outcomes.
- Partner with the Refractive Specialist and sales team members to identify customers needing additional clinical support, and to respond to situations when/as required, prioritizing support as required.
- Oversee registrar education program including the science of lens technology and Toric / PCIOL /

Phaco confidence development programs in / with teaching facilities.
- Provide additional support for internal team training as required by the Professional Education Manager.
- Customer education support as required by the Professional Education Manager.
- Speed of responsiveness to customer needs - Positive post customer interaction feedback (standard questionnaire to be established) & Certification goals established and consistently achieved (ASSUMPTION: certification established during the role)

**Qualifications**:
ABOUT YOU
- Preferred education: Orthoptics or Optometry qualification.
- Required Industry Experience: Extensive experience in ophthalmology practice, particularly in supporting the use of presbyopia correcting technology.
- 5+ years Ophthalmology and/or Optometry essential.
- Previous experience in education or sales may be beneficial.

COMPANY CULTURE
- Competitive remuneration package.
- Continuous training and support.
- Award-winning leadership development programs.
- Inclusive, flexible, and accessible working arrangements.
- Equal opportunity employer supporting diversity and inclusion.

WHY CHOOSE US:

- Competitive remuneration package and continuous training.
- Supportive environment with award-winning leadership development programs.
- Inclusive, flexible, and accessible working arrangements for all.

OUR BENEFITS:

- Up to 18 weeks of parental leave to support new parents.
- 4 days of volunteer leave to give back to the community.
- Option to purchase up to 2 weeks of additional annual leave for extra time off.
- Enjoy a dedicated Wellbeing Day to prioritize self-care.
- Global Wellness Reimbursement of $720 per year for healthy eating, exercise, or mindfulness activities.
- Access to an Employee Assistance Program for personal and professional support.
- Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.
- Life insurance coverage for added peace of mind.

And much more...

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Great Place to Work® Certified
- 2024

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson - Australia and New Zealand was certified as a Great Place to Work® in ANZ in its first year of participation.

Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.