Store Support Coordinator

Store Support Coordinator | Fixed Term Maternity Leave Contract | Bras N Things | Pyrmont - Hybrid and flexible working, health & wellbeing programs - Collaborative culture with a genuine commitment to sustainability - Fixed term contract with learn and grow opportunities Bras N Things is Australia's leading lingerie retailer, with more than 180 stores across Australia, New Zealand, South Africa and continuing to expand. At Bras N Things we are committed and passionate about Our Vision to “empower women to feel fabulous, always”- this resonates in everything we do. There has never been a more exciting time to join the Bras N Things business; as we continue to integrate with our US parent company of one year, Hanes Brands and Hanes Brands Australasia, famous for iconic Aussie brands Bonds, Sheridan and Berlei to name a few We are looking for a highly efficient and proactive Store Support Coordinator to join our Retail Ops team This position is an awesome opportunity for team members who are passionate about our business and would love to be involved in projects & processes to best support our retail teams Additionally, you will live and breathe our customer service standards, ensuring to put their experiences first, always **The main responsibilities of the role are**: - Complete and Redirect Service Desk tickets within 24 hours of receiving for the various Store Support categories such as Manual Tenders, Rewards and Store Support. - Managing Store Support phones - Provide support and efficient resolution to Store Team and Customer issues/enquiries. Alternatively forward calls to specific Departments to assist - Respond to all Customer requests as a priority providing professional, friendly and helpful assistance - Continuously identify opportunities to improve work practices which will impact Customers positively - Wright Express and RD Gift Card Management; including enquiries, extensions, cancellations, value confirmation and redemption issues - Generate our "Raving Fan Awards" for our Stores - General administration requirements on an ad hoc basis **The required skills and experience will include**: - Prior 1 year experience in a Customer Service, Admin or Reception role is advantageous - Excellent verbal and written communication skills - Good problem solving skills - Experience working to tight deadlines in a high volume environment with minimum supervision - Strong PC skills (including Microsoft Office and Outlook) - A can positive work ethic and a can do attitude No job is too big or too small What can we offer you? - Work for an amazing brand that's an Aussie household namework with inspiring cross-functional teams and stakeholdersjoin a business with an unrivalled culturewhat's not in it for you? - Genuine commitment to global sustainability - Huge staff discounts across all the amazing brands in the Hanes portfoliowe're talking huge savings on Bonds, Champion, Sheridan, Bras N Things, Berlei, Jockey - and more - Sample sales and extended family and friends' discounts - Wellness Programs - regular free skin checks, flu shots, remedial massages, Employee Assistance Program - Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program - Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners - COVID safe, flexible and relaxed office environment a strictly casual dress-code - Established and committed LEAN organization offering on-going training to all employees A BIT ABOUT US.. Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business. We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic brands to life that are loved by, well - everyone Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands. We have 18 brands in our portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright CULTIVATING A DIVERSE AND INCLUSIVE WORKPLACE To register your interest in this role select APPLY NOW