Aps 6 - Manager Court Operations, Tas

Reporting to the Director Court Operations (VIC/TAS) the position of Manager Court Operations has responsibility for the courts’ registry operations in Hobart and Launceston.
The role of Manager Court Operations:

- Manage resources to achieve defined service and operational objectives.
- Liaises with the judiciary of all courts in their location, and ensures that the judiciary is properly supported both in chambers and in court.
- Ensures court services are responsive to client needs and are provided in a courteous, timely and efficient manner.
- Works to align local service delivery with national guidelines and identify continuous improvement opportunities.
- Leads and motivates staff, to maintain the confidence of judges in the administration of the courts and to motivate others to cooperate in the achievement of the courts’ objectives.
- Development and maintenance of key relationships with indigenous and culturally diverse community groups is also important in the role to ensure that the courts’ services recognise the particular needs of these client groups.

**Responsibilities**
- In accordance with the courts’ strategic and operational plans and national service standards, lead and manage multi-disciplinary teams delivering a range of customer driven professional and business support services within the location, to ensure client service standards are met.
- As a leader of the location, assist in the development and implementation of relevant business plans and projects along with the DCO and national service managers.
- Manage the effective use of resources, developing and maintaining the necessary skills and flexibility to support changes in service demand.
- With respect to operational performance matters, maintain effective liaison with all judges, court personnel and others to ensure that court services meet the immediate and long-term needs of both internal and external clients.
- Ensure consistency in the delivery of customer services (practice and procedures) within the operational areas of the courts.
- Where appropriate, assist and maintain a wide network of stakeholder relationships to promote feedback on court services and the development of effective, strategic partnerships.
- Exercise delegated financial authority and make decisions in accordance with relevant policy and procedures.

**Selection Criteria**
- Demonstrated understanding of client service principles, with proven capacity to develop and implement client service delivery initiatives and an ability to maintain a culture of continuous improvement.
- Demonstrated ability to promote, build and maintain effective internal and external working relationships including the ability to effectively liaise with members of the judiciary, the legal profession, other service providers and stakeholders, the general public and court staff.
- Proven capacity as an effective communicator and negotiator including a high-level of interpersonal and facilitation skills, analytical capacity and project management skills.
- Demonstrated successful experience as a leader of people and change including the ability to develop and maintain an effective court services team, act as a change agent, and lead staff in developing and implementing strategies to further achieve real improvements in service delivery.
- Demonstrated ability to manage resources including staff, financial and physical resources to deliver to agreed objectives, report on performance and variations to agreed targets.
- Aboriginal and Torres Strait Islander people are strongly encouraged to apply._