Customer Experience Coordinator

2 days ago

Barangaroo, New South Wales, Australia GrainCorp Full time $90,000 - $120,000 per year

About our team

As the largest grain storage and handling network on the east coast of Australia, we operate more than 150 regional receival sites and seven bulk port terminals. We store and market wheat, barley, canola, sorghum and specialty commodities, connecting over 10,000 growers with more than 1,000 end-market customers across the food, beverage, edible oils and animal feed industries. Our people can be proud of the increasingly important essential service we provide across the food supply chain.

About the role

GrainCorp is currently seeking a Customer Experience Coordinator, based at our Sydney Office in the CBD. We're looking for a proactive, self starter who thrives in a fast paced environment and is passionate about delivering exceptional customer experiences. The responsibilities of the role will include:

  • Acting as the first and single point of contact for customers, directing and managing all enquiries and requests
  • Managing buyer services hotline calls and emails
  • Account administration management, ensuring accuracy
  • Developing and maintaining relationships with buyers/customers and executing their requirements in a timely and accurate manner

About your experience

Candidates will have experience working in a customer focused role in a commercial administrative or accounting area. You will also display:

  • Ability to provide a high level of customer service and relationship management
  • Strong attention to detail
  • Excellent communication skills, both written and verbal
  • Intermediate level of Microsoft Office, with experience using SAP
  • Ability to work independently and take initiative

What we offer

  • Hybrid work options available
  • Inclusive, values-driven culture
  • We're proud to be a Family Inclusive Workplace accredited employer

Ready to apply?

It's simple, submit your application and if your background aligns, our team will be in touch for a quick chat about your experience.

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