El 2 - Head, Digital Experience

1 week ago

Campbell, Australia Australian War Memorial Full time

Non-ongoing - Full Time - EL 2
- $157,609 - $169,999
- Campbell, ACT

**The Role**

**Core Responsibilities**
- Lead and manage the Digital Experience team to deliver the Memorial’s Digital Engagement Strategy and key projects within digital platforms for customers in support of the organisation’s corporate priorities.
- Manage and maintain the Memorial’s websites, including content, usability and user experience, as well as the supporting IT systems and infrastructure.
- Lead content development and usability for websites in creation of a seamless and engaging user experience
- Lead strategic delivery of the customer relationship management (CRM) platform, and other digital platforms including bookings, ticketing and rostering
- Build and maintain strong working relationships with both internal (and external) stakeholders to deliver flexible and collaborative positive user-centred digital engagement outcomes.
- Develop and implement policies and initiatives and manage projects that will shape the direction of offsite digital engagement.
- Provide advice on emerging digital technologies and adoption of new systems and platforms by the Memorial through Assistant Director Public Programs and informed by Chief Information Officer.
- Provide strong leadership of the Digital Experience section, including business system and process improvements through developing staff capabilities to deliver against the Business Plan objectives.

**Position Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to AWM that are offered employment will be required to successfully undergo a National Police Check, even if they currently hold a security clearance. The check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Mandatory Requirements**
- Ability to Obtain and Maintain a Baseline Security Clearance

**Contact Information**

**Closing Date**

Applications close at 11:30pm, Sunday, 3 August 2025

For more details about the position and how to apply, please view the information pack.

**Notes**

This recruitment process is being used to fill ongoing and/or non-ongoing position/s.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

  • El 1 - Digital Design Lead

    2 weeks ago

    Campbell, Australia Australian Government Full time

    $120,303 - $135,701 + up to 15.4% Superannuation (Includes scheduled March 2025 pay increase in accordance with the Defence Enterprise Collective Agreement 2024) - Campbell Park - ACT **The Role** The Digital Design Lead contributes to the strategic direction of the Defence digital environment communication capability. They will conduct user research and...

  • El 1 - Assistant Director Secretariat and Program

    7 days ago

    Campbell, Australia Australian Government Full time

    $115,899 - $130,733 + up to 15.4% Superannuation - Campbell Park - ACT **The Role** The Assistant Director Secretariat and Program Management (EL 1) sits within the Program Management Office (PMO), supporting and enabling the achievement of Defence’s Royal Commission into Defence and Veteran Suicide (RCDVS) Implementation Program. The role manages a...

  • El 1 - Assistant Director Communication and

    6 days ago

    Campbell, Australia Australian Government Full time

    $115,899 - $130,733 + up to 15.4% Superannuation - Campbell Park - ACT **The Role** The Royal Commission into Defence and Veteran Suicide Taskforce (the Taskforce) was established in July 2021. The Royal Commission has just released the Final Report to Government and the Taskforce will shift its focus toward coordinating the implementation of Government...

  • El 1 - Contract Manager

    4 days ago

    Campbell, Australia Australian Government Full time

    $115,899 - $130,733 (plus 10% BDCP) + up to 15.4% superannuation - Campbell Park - ACT **The Role** This is an exciting and dynamic position that will see the successful person influencing and shaping the contract and service delivery strategies of the Australian Defence Force (ADF) Health Services Contract. The position plays a pivotal role in the...

  • Manager, Governance

    2 days ago

    Campbell, Australia Australian War Memorial Full time

    Ongoing - Full Time - EL 1 - $105,098 - $113,578 - Campbell ACT The Manager, Governance is a critical position within the Executive Team and is responsible for oversight and delivery of executive support functions incorporating the Offices of the Assistant Directors, and Council Secretariat. The position requires excellent organisation, time-management,...

  • IT Applications Manager

    2 days ago

    Campbell, Australia Australian War Memorial Full time

    Ongoing - Full Time - EL 1 - $105,098 - $113,578 - Campbell ACT The IT Applications Manager is a Team Leadership position and is accountable to plan, lead and manage the work of the Applications Support Team within the IT Section. They are required to take responsibility for their own work and the work outcomes of their team, building cooperation and...

  • Assistant Director Data Analyst and Forensics

    2 weeks ago

    Campbell, Australia Australian Government Full time

    $115,899 - $130,733 + up to 15.4% Superannuation - Campbell Park - ACT **The Role** Within the Data function an EL 1 Data Analyst is accountable under broad direction to perform and achieve complex to very complex data analysis work within an integrated workforce. They will require an in-depth knowledge of and compliance with legislative frameworks,...

  • Aps 3 - El 1 (Legal 1) - Legal Officer

    7 days ago

    Campbell, Australia Australian Government Full time

    $64,749 - $136,464 (plus Super and 10% BDCP) - Campbell Park - ACT **The Role** Defence Legal (DL) is a national organisation which provides legal advice and other legal support services to Defence. We draw upon the professional talent of our people to pursue excellence in support of Defence operations, command, management and administration. As part of the...

  • Strategic Communications Officer

    2 days ago

    Campbell, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super) - Campbell Park - ACT **The Role** The APS 6 Strategic Communications Officer has a very important role with a focus on communications and engagement to support the transformation program. You will also undertake a range of responsibilities, including the ongoing update and implementation of the Training Force Communications...

  • EL 1

    1 week ago

    Campbell, Australian Capital Territory, Australia Australian Department of Defence Full time $120,303 - $135,701 per year

    $120,303 - $135,701 + up to 15.4% Superannuation Campbell Park - ACT The Role If you are looking for a new opportunity, are motivated, enjoy writing and editing and would like to challenge yourself, this is the job for you The Directorate of Navy Governance is seeking 2 x EL1 Authors who are required to manage and implement the Navy Library's (N...