Telehealth Support Officer

**Job no**: 886965
**Work type**: Full time
**Location**: Adelaide Metro Northern, Adelaide CBD
**Categories**: Administration, Business and Management
- **Northern Adelaide Local Health Network - Lyell McEwin Hospital - Division of Medicine**:

- **Salary**: $76,561 - $80,256 p.a. (pro rata)** **plus Superannuation and Salary Sacrifice benefits** **- ASO4**:

- **Fulltime Temporary for 12 months**

**About the Role**:
The NALHN Division of Medicine is seeking a Telehealth Support Officer with excellent communication skills and a can-do attitude to join our roll out of telehealth services.
- Working across a range of telehealth initiatives, the telehealth support officer will support the development, customisation, and implementation of our digital platform, engage with staff and patients to resolve issues, and contribute to innovative healthcare research.

Your primary responsibilities will include:
- supporting clinical staff in the delivery of high-quality virtual consultations, ensuring seamless communication between patients and healthcare professionals
- contribute to the development and implementation of telehealth strategies, protocols, and procedures, ensuring compliance with relevant standards and guidelines
- troubleshooting technical issues and providing ongoing training and support to patients and staff

**About You**:
Are you dedicated, compassionate and enthusiastic looking for an opportunity to join a dynamic, growing healthcare network where you will be part of a supportive team delivering high quality care to the community? If so, then this could be the opportunity for you. This position will offer you professional growth opportunities within a supportive and inclusive culture.

This is an excellent opportunity to contribute to a passionate, highly driven, dedicated and progressive team.

To thrive in this role, you must possess excellent communication and interpersonal skills, enabling you to liaise effectively with a diverse range of stakeholders, including healthcare professionals, patients, and technology vendors. A keen eye for detail and a commitment to continuous improvement will further enhance your success in this dynamic role.

**About Us**:
The Northern Adelaide Local Health Network (NALHN) serves over 400,000 people in northern Adelaide with a comprehensive range of high-quality medical services, including emergency, surgical, obstetric, neonatal, paediatric, oncology, geriatric, palliative care and rehabilitation, and mental health care. Recently, NALHN has upgraded its facilities and plans to expand further. The network provides primary health care with a focus on community health promotion and chronic disease management. With nearly 6,500 employees, NALHN emphasises quality care and a supportive work environment guided by respect, integrity, and accountability. Our core values foster excellence, innovation, and equitable health outcomes.

At NALHN Everyone Has a Story, Everyone Matters, Everyone Contributes and Everyone Grows.

**Benefits of working at NALHN**:
From salary packaging to flexible working arrangements, a large range of opportunities for movement and career progression, you’ll find there are lots of benefits of working with Northern Adelaide Local Health Network.

Salary packaging is an option for saving money by paying for some of your everyday expenses from your salary before it is taxed.

Relocation assistance may be available for successful applicants from interstate or overseas.

NALHN supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Check(s)**:

- National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position (e.g. aged care employment or work involving vulnerable clients)

**Immunisation Risk for this position is **-** Category B (indirect contact with blood or body substances)**

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Job Ref: 886965**

**Enquiries**:
Michael Palmer RN

Project Manager - Telehealth Initiatives

**Application Closing Date**:
6 December 2024 **-** 11.55PM

**Role Description**:
**Advertised**: 22 Nov 2024 Cen. Australia Daylight Time
**Applications close**: 06 Dec 2024 Cen. Australia Daylight Time