Parts Interpreter

**The Company**

ZF is a global technology company and supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. With its comprehensive product portfolio, the company offers integrated solutions for established vehicle manufacturers, mobility providers and start-up companies in the fields of transportation and mobility. ZF continually enhances its systems in the areas of digital connectivity and automation.

**ZF Services Australia** is responsible for both Original Equipment Sales as well as servicing the Aftermarket through Technical Support, Part Sales and Remanufacturing. ZF Oceania covers Australia, New Zealand and the Pacific Islands.

ZF Services Australia, based in Sydney's West is looking for an experienced Parts Interpreter.

**The Role**

This Sydney based position is responsible for providing a high standard of customer service through product identification, interpretation, advice on product, availability, and pricing, and to ensure efficient processing and supply of customer orders for ZF products.

**Principle Accountabilities**
- Responsible for efficient product identification and interpretation and processing for customer sales enquiries, orders and invoicing.
- Develop and maintain a high level of product knowledge and technical capacity to assist in interpreting customer requirements
- Actively seek and maintain customer master data in the CRM
- Supporting in assigned duties by any other Customer Solutions Team members in periods of absence or high activity
- ERP customer order entry and ongoing management
- Quotation management, follow up quotes and resolve accordingly
- Ensure customer satisfaction with friendly efficient and timely communication
- Delivery and transport tracking enquiries

**Knowledge & Experience**
- Product identification and Interpreting skills
- Professional customer service skills
- Strong verbal and written communication skills
- Time management skills, Multitasking and prioritisation
- Customer relationship building skills
- The ability to skilfully handle difficult customers and grievances.
- Ability to communicate at all levels of the business.
- Intermediate Microsoft Office skills including Excel and Power Point and Outlook
- Work Independently and as part of a team
- Work well in a cross functional environment
- Accept and promote change
- Familiarisation with Navision (or similar) ERP system

**Personal Qualities**
- Work well under pressure and be able to manage multiple tasks professionally
- Must be able to deal with ambiguity by asking quality questions, documenting answers and agreed next steps to prevent rework or over-promising and under delivering.
- Self-motivated and able to prioritise
- Excellent communication skills
- Strong problem solving skills and ability to make decisions
- Must have strong interpersonal skills
- Out of the box thinking
- Team Player

**Benefits**:

- Progressive company culture.
- Competitive rates.
- Supportive work environment.

**Remuneration**:

- Salary will be determined based on experience and skill level.
- Position is eligible to participate in the incentive program.

**Salary**: From $75,000.00 per year

**Benefits**:

- Employee discount
- Referral program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Annual bonus

Application Question(s):

- Do you consent to a drug and alcohol screening process?

**Experience**:

- Parts Interpreting: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Blacktown, NSW 2148