Performance and Assurance Manager

14 hours ago

Brisbane, Australia Transport and Main Roads Full time

Some of your responsibilities will include;
- Lead the development, maintenance, and monitoring of quality assurance standards to ensure the customer support officers provide a consistent, efficient, and responsive support service to customers. Contribute to effective, customer focussed teamwork by developing and understanding the roles and duties of team members within the team and across the organisation, working collaboratively to achieve outcomes with a commitment to quality and customer service. Lead the day-to-day activities, and specific initiatives, to analyse and develop insights into performance and improvement opportunities for internal processes and customer experience. Provide co-ordination for incident and problem management to ensure they are effectively identified, analysed, documented, communicated, and managed in line with best practices.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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