Assurance and Compliance Manager

2 weeks ago

Brisbane, Australia Indigenous Workstars Full time

The Pacific Labour Facility (PLF) facilitates seasonal and longer-term work opportunities for Pacific workers in Australia. It connects Australian employers with Pacific workers under the newly introduced Pacific Australia Labour Mobility (PALM) scheme which combines the existing Pacific Labour Scheme (PLS) and Seasonal Worker Programme (SWP).

**Role Overview**:
The Assurance & Compliance Manager will provide direct support to the Assurance Lead on the management of staff, procedural and operational activities, quality assurance and KPI outcomes to deliver the program assurance strategy and annual activities. The Assurance & Compliance Manager will be responsible for managing assurance activities across the respective region (QLD, SA).

The PLFs Assurance Team ensures the integrity of the program through the development of strategy and processes, documentation and procedures that provide a framework for the coordination of ongoing monitoring and assurance activities. The Assurance Team includes responsibility for investigative and internal quality assurance, internal and external audit, risk assessment and monitoring, grievance, and complaints management, and assisting stakeholders to adhere to legislative, regulatory and program policy requirements.

**Responsibilities**:
Under the direction of the Assurance Lead the Assurance & Compliance Manager will:

- Provide direct line management of a team of Assurance & Compliance Officers. Officers may be remotely located and require effective remote management.
- Provide guidance and mentorship to a team of Assurance and Compliance Officers.
- Manage the coordination of work priorities and deliverables (meeting KPIs) for the respective region, reporting progress to Lead.
- Contribute to the development of an annual calendar of risk assessment and monitoring activities using a risk-based approach to priorities within the respective region.
- Provide thorough onboarding and training of new team members. Establish and maintain strong working relationships with DFAT and other Whole of Government stakeholders.
- Review and provide recommendations for improved templates and documents created by the team.
- Periodically review standard operating procedures for the Assurance Team, providing recommendations for continuous improvement.
- Travel (within respective region) monthly.
- Other tasks as reasonably requested.

**Requirements**:

- Qualifications and / or 5-10 years' experience in a relevant discipline such as risk management, project management, governance, quality management or Human Resources / Industrial Relations.
- Demonstrated experience in risk management, assurance, and governance practices (within a corporate, government or program management environment).
- Demonstrated ability to successfully manage and mentor teams to deliver in a fast-paced environment.
- Flexibility to undertake travel, including potentially afterhours and weekends.
- Demonstrated ability to communicate, negotiate and manage high level stakeholders.
- Strong analytical skills with high level of attention to detail and accuracy.

**Benefits**:

- Flexible working arrangements - work from home 2 days per week
- Modern office in central CBD location
- Great team culture with social activities and events
- Working for a program that is making positive impact

**Application requirements**:

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