Inside Sales Team Manager

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

**Responsibilities**:
**Requisition ID** R-10365220 **Date posted** 07/01/2025 **End Date** 07/15/2025 **City** North Sydney **State/Region** New South Wales **Country** Australia **Location Type** Onsite

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Inside Sales Team Manager

**What does a successful Inside Sales Team Manager do at Fiserv?**

Dynamic and results oriented Inside Sales Team Manager to lead our sales

**What you will do**:
**Team Leadership**:

- Recruit, train, and manage a high-performing inside sales team.
- Set clear objectives and performance metrics for team members to ensure alignment with company goals.

**Sales Strategy Development**
- Develop and execute sales strategies to drive customer acquisition and revenue growth in the POS and payments technology sector.
- Identify market trends, customer needs, and competitive landscape to adapt strategies accordingly.

**Performance Management**
- Monitor and analyse team performance metrics, providing coaching and feedback to team members.
- Conduct regular performance reviews and implement plans for improvement as necessary.

**Customer Relationship Management**
- Foster strong relationships with key clients and partners to enhance customer satisfaction and retention.
- Collaborate with marketing and product teams to ensure a unified approach to customer communication and outreach.

**Sales Process Optimization**
- Analyse and optimize the sales processes to enhance efficiency and effectiveness.
- Utilize CRM tools and analytics to track sales activities and customer interactions.

**Reporting And Collaboration**
- Provide regular sales forecasts and reports to senior management indicating sales trajectory, opportunities, and challenges.
- Collaborate with cross-functional teams to deliver comprehensive solutions to clients.

**What You Will Need To Have**:

- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in inside sales, with 5 years in a leadership role, preferably in POS or payments technology.
- Strong understanding of payment processing systems, merchant services, and e-commerce solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to motivate and lead a team, driving sales performance and achieving targets.
- Proficiency in using CRM software and sales analytics tools.

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Diversity and Inclusion**:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

**Note to agencies**:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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