Product Manager

ING, Australia’s most recommended bank for the 3rd year running is looking for a Customer Journey Expert/**Product Manager within Products and Acquisitions **to join the Mortgages Tribe, where your responsibilities will be across the entire retail mortgages portfolio - including the broker and direct distribution channels.

You’ll be joining the Tribe through the Acquisition & Pricing chapter, who are focused on designing and delivering initiatives to support the acquisition of mortgage customers using pricing, policy, and product and customer experience levers. This Chapter is crucial in making sure that ING’s Mortgage products perform as expected

You’ll be designated with improving the performance and profitability of the mortgage business by identifying and executing strategic and tactical opportunities that contribute to improving portfolio growth. You’ll also be managing and resolving incidents, events and issues, and determine how to simplify and improve ING’s Mortgage products and related product processes and controls.

Are you ready to take our retail mortgage products to the next level

**What are you going to do? You will be**
- Supporting the feasibility and development of the Mortgages acquisition strategy
- Supporting the development of changes to policy and pricing strategy to drive business growth including competitor analysis and industry benchmarking
- Working collaboratively with teams across Marketing, Digital, Risk,Customer Interactions and Technology to develop and executive initiatives to acquire new customers and cross sell to existing customers
- Supporting the development and implementation of product simplification and legacy product strategies
- Driving sustainable / green mortgage initiatives
- Managing product issues and incidents and supporting remediation
- Managing key product changes such as changes to interest rates, fees, promotions, and terms and conditions.
- Working with Contact Centre, Operations and Customer Experience teams to analysee moments of truth and monitor customer feedback to identify opportunities to improve the customer and broker experience - including product, process and service improvements.
- Build and maintain strong relationships within our team, the wider organization and external partners where relevant.

**What are we looking for? Someone who has**
- 2+ years’ experience in financial services lending product management with proven experience in delivering initiatives/projects, with some experience leading change
- Experience in a customer facing environment, where identification of customer needs is at the heart of proposition development
- Strong stakeholder management skills
- Strong communication and presentation skills
- Strong organisational skills with the ability to prioritise and create action plans to meet customer, business and stakeholder needs.
- Proactive problem solving skills to continually improve customer and business outcomes

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)