Administration Team Leader

Job Requisition ID: 3421
- Legal Entity: Monash Health
- Location: Bentleigh East, VIC, AU, 3165
- Employment Type: Full Time Fixed Term (Parental Leave)
- Posting Date: 30 Jan 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

Monash Health, Equipment Services is looking for an experienced Administration Team Leader who has excellent customer service and administration skills and demonstrated experience managing and developing a busy and dynamic administration team. This position is full time-fixed term (parental leave) with an ADO.

**About Equipment Services**

Equipment Services provides administrative support for patient equipment and therapy items required for discharge. The team is based at Moorabbin Hospital, however services are provided to patients and hospitals across Monash Health.

**About the Role**

In this role you will work closely with a small team of administration staff, to deliver exceptional customer service. You will manage, lead and co-ordinate the administrative team, supporting and developing staff to promote a positive, professional and supportive working environment. You will be enthusiastic, friendly and highly experienced, interacting with a wide variety of staff, patients and suppliers. The team lead will work directly with the Manager to continually evaluate the service and drive changes to ensure a flexible, high functioning team that puts the customer first and provides a high quality service.

**Key responsibilities include**:

- Leading the administration team
- Assisting staff to actively resolve issues and develop solutions
- Assisting patients and staff with queries
- Invoicing, receipting and processing payments
- Financial records management
- Working with internal and external stakeholders
- Assisting the Manager of Equipment Services

**About You**

As an experienced Administration Assistant with demonstrated leadership skills you are dynamic and enjoy working with people in a busy environment. You have a strong focus on customer care and interact with staff, patients and families in a professional, sensitive and confidential manner. Demonstrating strong organisational and time management skills, you have a flexible approach, allowing you to quickly prioritise and adapt to changes in demands. You enjoy working as part of a team and have excellent communication skills and attention to detail.

**To ensure success in this role you will have the following demonstrated skills, experience and knowledge**:

- A minimum of 5 years administration experience.
- Demonstrated leadership skills
- Demonstrated ability to review and improve systems
- Outstanding communication skills and a professional customer oriented approach
- Excellent attention to detail
- Efficient data entry skills
- Advanced experience in financial management and invoicing systems
- Advanced knowledge and use of Microsoft office programs including Excel, Word and Outlook
- Previous background in health is preferred but not essential.

For a confidential discussion and to explore the opportunity further,**please call Kate McDavitt on 0434 756 904.

**Position Description can be**found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close 13th February, 2025.