Call Centre Operator

1 week ago


Surfers Paradise, Australia xReality Group Full time

**About iFLY Gold Coast**

Indoor Skydiving is one of the must do activities on the Gold Coast for tourists, families and professional skydivers wanting to build their skills. We fly kids from 3 years old and everyone is welcome to watch flyers in our big glass tunnel.

**The Role**

We are looking for call centre staff to help customers navigate our packages and close the sale.

Call centre staff occasionally swap out with the front of house customer service staff and work to check in flyers and ensure they are prepared for their experience.

**Objectives**
- Create memorable experiences through outstanding customer service
- Drive sales with a positive "can do" attitude and suggestive selling
- Positively promote the business, with every customer interaction
- Trouble shoot customer issues

**Responsibilities**
- Work as part of a dynamic team
- Be punctual and take pride in your appearance
- Booking customers onsite and via phone
- Third party reseller bookings
- Basic office admin and housekeeping

**Must have experience**
- Customer service background
- Call centre, front of house and/or sales experience

**How to apply**

Want to take this truly unique opportunity to join our dedicated and energetic team?

Click ‘apply’ and send your CV and a mandatory, personalised cover letter to tell us why you would be a perfect fit.

The role is based at iFLY Gold Coast in Surfers Paradise and training is due to commence in October/November.

**Job Type**: Casual

**Salary**: $22.00 - $27.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Commission
- Penalty rates

Ability to commute/relocate:

- Surfers Paradise, QLD 4217: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)


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