Advisor Regulatory Operations

**Role: Advisor Regulatory Operations Officer (ARO) - Building Commission NSW**

**Division Name: Building Operations Building Commission NSW**:

- Licensing and Accreditation

**Grade**: Clerk Grade 7/8

**Salary Range**:$110,266 - $122,058 plus superannuation and leave loading

**Term**: Temporary - up to12 months

**Location**: Parramatta

**Closing Date: Thursday, 19th June 2025 [9:59am]**

**About the Building Commission NSW**
- Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission not only regulates the industry, but also a collaborates with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
- Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
- Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

**About the Role - Advisor Regulatory Operations Officer - Home Building Licensing and Design and Building Practitioners (DBP) Registration Scheme**

**This role is responsible for**:

- Providing timely, informed, specialist guidance, feedback and advice regarding designated matters to relevant staff and management, customers and stakeholders to improve service to customers.
- Contributing to initiatives to review, identify and progress opportunities to improve service delivery, facilitate stakeholder confidence, optimise compliance and facilitate a cohesive, integrated approach to approvals functions.
- Maintaining accurate records and systems necessary to ensure the effective operation and reporting of relevant activities for the registration and claims teams.

**Key Challenges of the role**:

- Building and maintaining professional knowledge in order to effectively deal with complex and contentious matters and provide specialist advice within a changing regulatory environment.

**To be successful in this role you will be able to**:

- Use good judgement where a precedent does not exist, to solve problems, and consider the broader context of a situation and ensure decisions are justifiable.
- Embrace change early by adopting new tools and resource innovations while proactively managing customer expectations in a specialist, regulatory environment.
- Use active listening techniques, empathy and understanding when communicating with customers and stakeholders to clarify and resolve issues.
- Negotiate with and persuade internal and external customers to achieve outcomes.
- Be a go-getter using your initiative to work through challenging, complex matters while remaining calm under pressure.
- Thrive on being a member of a productive, outcome driven team who strives to deliver on time, every time, sharing with and mentoring others.
- Use new and existing systems and processes to support decision making and record sound record keeping.

**What we need from you**

An up-to-date CV (no more than 5 pages) and a Cover Letter (2 page maximum) outlining how your skills and experience are aligned to the focus capabilities of the role.

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date: Thursday, 19th June 2025 [9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process