Manager - Client Services

**About Us**:
Join our World of Talent, whether discovering it, placing it, or developing it. Millions look to us to progress their careers. We look to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry. Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

**The Role**:
The Manager will be responsible for the recruitment delivery, relationship management and annual budget of a team of recruiters in Australia and in the region within an established client. You will support the Senior Manager Account Lead in driving the achievement of the business area’s commercial and people strategy; managing the team to fulfil all contractually agreed quality thresholds.

The Manager will spend time providing line management and inspirational leadership to their team, driving engagement, retention and wellbeing. You will role model the AMS behaviours, drive succession planning and team development.

**Key Accountabilities**:
What you will do:

- Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards their recruitment objectives
- Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets
- Coach and develop direct reports (remote and in country) through ongoing one-to-one performance and development conversations
- Determine and manage optimal resource allocation to support the talent strategy of the business area
- Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures
- Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards
- Work closely with the Performance Management CoE to monitor the team’s Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights

**Skills & Experience**:

- You are an experienced people manager within RPO or in-house
- Experience leading virtual/remote teams - proven ability to enable collaboration, engagement and operational excellence among dispersed teams
- Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
- Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls
- Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
- Experience in the use of recruitment technology and recruitment databases

**Other**:
Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
- Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging

**Details**:
**Reference**: AMS24240
- **Closing**: 06/02/2026
- **Location**: Australia, Sydney / Australia, New South Wales
- **Schedule**: Full Time
- **Business area**: Recruitment
- **Sector**: Professional Business Services
- **Employment Type**: Permanent