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Content Designe

2 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the role**:
Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

**About the role**:
As a Content Designer, you are comfortable leading content design work with other designers, across all areas from planning, research, and execution. You will be an advocate for all customer groups and enable a customer obsessed culture.

**You’ll**:

- Identify, frame and challenge content design problems & translate into content choices that illustrate the benefits and simplicity despite system complexity.
- Ensure a high-quality bar for content and the user experience and deliver high-quality, error-free, accessible content design work on time
- Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly.
- Drive a culture of collaboration. With product and engineering teams and external design agencies.
- Take part in and be able to conduct content design critiques to provide high quality design practice and theory to draw out best possible content choice.
- Contribute to defining the future state vision and value proposition for content design using customer centric design thinking and innovation methodologies.

**You’ll need**:
We’re after passionate, customer centric Content Designer with demonstrable experience of planning and delivering large scale content design initiatives within leading consumer facing brands or organisations.
- Demonstrated skill in design, write, edit, test and improve content that makes our products easier to use. Including product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies etc.
- Experience contributing to the measurable success of one or more impactful consumer-facing products at scale.
- Excellent collaboration skills with the ability to partner with engineering, design, research, marketing and data analytics, to take products from conception to launch.
- Experience in conducting content experiments and leverage data & analytics to inform content choices and evaluate its impact.

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 82993

Employment Type: Full time

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