Service Tribe Member

2 weeks ago

Burleigh Heads, Australia MX Store Full time

We are currently looking for casual motivated legends to join our Service Tribe team at MXstore What is the Service Tribe team? This team consists of 3 departments within our business: Warehouse Storeworkers, Customer Service Representatives and our Showroom team members.

MXstore is Australia’s largest online retailer of Dirt Bike Gear, Parts, and Accessories so if you already ride and froth off this industry this could be your dream job If you don’t ride and are not familiar with the industry no problem We have a great company culture and positive team vibes that will be sure to make you enjoy the role while working hard and playing hard. We also offer fun team incentives and career growth within the business. Did we mention our epic location as we are 5 minutes from the beautiful Burleigh Heads Beach?

Please express your interest in which department in the service tribe suites you best however if you are interested in all three even better We offer upskilling to be able to work in all three departments which will be sure to change up your working week. We would love to meet you and have you pop in for a trial to see to see where you fit in our Service Tribe.

**Job Description**:
**A bit about these roles in our Service Tribe Team**:
**Customer Service Team Member**:

- Experience in customer service and delivering service beyond expectation to our customers
- Excellent written and verbal communication skills with both customers and internal staff
- Sound computer skills including proficiency in using Microsoft work, excel and outlook

**Showroom Team Member**:

- Ensuring every customer leaves the showroom with the right gear for their needs
- Provide excellent customer service and genuine connections with our customers over a shared obsessions with bikes
- Helping with click and collect orders by picking customers orders in our warehouse
- 'Service beyond expectations' has its foundations in our core values, so it's critical that our Showroom team members and Customer Service Team Members understand and truly live by these values in their day-to-day work in these departments _

**Warehouse Team Member**:

- Picking and packing customer orders
- Assisting with stock take and inventory control
- Be able to work in all four departments of the warehouse: inbound, efficiency, pick and packing

Desired Skills and Experience

**The following attributes, skills and experience will be highly advantageous in our Service Tribe**:

- Experience with e-commerce customer management
- Effective organisational skills in a fast-paced and changing environment
- Experience within retail or customer service industry
- Experience or interest in the motorcycle industry
- Experience with multi-channel selling

Hours: Casual (rotating roster, including weekends)

Award rate: We pay above the casual award rates and fall under the General Retail Industry Award. There are opportunities to earn higher rates for specialist/leadership responsibilities
- Our team members in all three departments of the service tribe are rostered on a casual basis, so shifts will vary depending on the volume of orders as well as performance
- You must be flexible and available to work as needed across a 7-day rotating roster (7am-5.30pm weekdays, 9am-5pm Saturday, 9am-5pm Sunday)

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