Systems Analyst

Howard Smith Wharves - HSW Group Services Pty Ltd has transformed one of our city’s most historical sites to be an ever-evolving dining and entertainment destination that brings this diversity of food, music and community together.

Located beneath the Story Bridge, our waterfront home boasts 13 restaurants, cafes, bars, event spaces and a hotel. Along with the multi-awarded Felons Brewery at our heart, we’re dedicated to raising the bar on hospitality. With the help of our passionate team, we’ve built a precinct that celebrates Brisbane’s magnetic energy—harnessing it for all to enjoy, from day to night. We’re here to create a vibrant playground for lovers of the good life and bringing together the best of the city into a single thriving destination.

Here at HSW we play, we revel, we indulge and embrace life to its fullest. We are makers of epic experiences for our guests.

**Why Work with Us?**
- Development opportunities/career pathways
- 50% team discount precinct wide
- Wellbeing initiatives including team yoga, run club, mindfulness sessions and access to independent confidential counselling services
- Team recognition rewards
- Extra week of annual leave after 5 years of service

**Key Responsibilities will include**:

- Allocating work, training and overseeing team members and making sure that the processes, procedures and systems operation guidelines are followed.
- Managing data and quality, and resolving complex data issues across the organisation.
- Analysing and optimising system processes as well as work practices related thereto, encouraging consistency across business areas.
- Managing and supporting the decision-making process related to systems as well as providing guidance regarding the system decision-making process, if necessary.
- Determining and assessing system failures and providing best fit computer systems to cater as well as business practices to cater the specific needs of the organisation.
- Being responsible for operational solutions such as developing and implementing systems test plans without compromising the quality and reliability of the system.
- Troubleshooting and delivering assistance to identify, determine and resolve embedded hardware and software malfunctions.
- Preparing operational specifications for system developers.
- Managing the integration of point-of-sale systems and new changes according to the policy of the organiation.
- Preparing documentation related to the trainings.
- Creating and supporting plans for new initiatives and projects and managing the projects with a use of project management methods and techniques
- Documenting system logs and operational procedures as per business requirements.
- Working with managers and executives to plan, formulate, execute and archive business requirements.

**What we’re looking for**:

- Minimum 2 years work experience
- Bachelor degree or higher qualification
- The ability to work under pressure whilst executing precise time management skills involving planning, prioritising and delegating
- Flexibility and availability to work across a rotating roster

Annual income for standard 38 hour week excluding superannuation is $70,000 - $80,000 per annum commensurate with industry rate, skills and experience.

Conditions covered by:

- Contract of employment
- Fair Work Australia National Employment standards

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- On call
- Public holidays
- Weekend availability

Work Location: In person