Emergency Medical Dispatcher

AMR have an exciting new opportunity for a **Full-time Ambulance, Patient Transport Dispatcher** role to join our growing team. The purpose of the role is multi-faceted to receive calls, provide essential pre-arrival advice, dispatch AMR resources and manage patient transport movements for private and public hospitals, medical centres and aged care services.

Absolute Medical Response was founded in 1991 (as Paramedical Services) with the vision of providing quality medical care and customer service to the community and corporate clients with an improved standard of education in pre-hospital care, on
- site medical response, sporting events & industrial medical support, Work Injury Response Service (WIRS) and Non-Emergency Patient Transport. AMR is committed to providing world-class, quality patient care and exceptional service to all of our clients across multiple states.

As an industry leader in pre-hospital medical services for over 30 years, AMR has a number of attributes that set it apart from other providers:

- AMR currently operates a fleet of patient transport vehicles across multiple states
- AMR is registered and licensed in New South Wales, South Australia, Western Australia and the Australian Capital Territory
- AMR is a non-subsidized, financially responsible private entity
- AMR is an active participant in a wide variety of state and national emergency medical services and resuscitation committees that support the development of the pre-hospital industry
- AMR has provided private ambulance services in NSW for over 20 years, longer than any other private ambulance provider
- AMR is ISO 9001:2016 certified

The company also has a long history of providing services to the community promoting safety and awareness; health education programs; and participation in disaster management scenarios with major manufacturers, mining, energy & infrastructure (EMI) organizations and key clients.

Applicants

**_Essential Skills and Attributes (Selection Criteria): _**
- Self-directed individual
- Strong customer/stakeholder service orientation
- Demonstrated ability to work as a team member across varied shifts with a diverse workload
- Effective communication skills when dealing with stakeholders, patients, allied healthcare professionals and internal personnel
- High level of proficiency in typing skills.
- Demonstrated computer literacy skills in the use of available technology and software programs
- Proven capability in upholding the expected standards of conduct and performance within a busy and often demanding work environment.
- Planning & organisational skills to effectively manage time while prioritising assigned workload.
- Ability to suspend judgement and personal biases in order to professionally and respectfully assist people, irrespective of their age, demographic, or socio-economic group.
- **Essential qualifications for Dispatcher**_
- Minimum Certificate IV HealthCare or equivalent and/or
- Bachelor of Paramedicine or equivalent
- Registered or eligible for registration with AHPRA (if relevant)
- Desirable (but not essential)_
- Certificate IV in Ambulance Communications (Dispatch)
- All applicants_
To be considered, any genuine applicants should have:

- Cover Letter
- Current Resume
- Copies of education, licences, certificates and qualifications
- Copy of current Driver’s Licence and safe driving record.
- Evidence of current vaccinations, including but not limed to Hep B, Influenza, MMR, Whooping Cough (Pertussis), Chickenpox (Varicella) and COVID 19.
- Current Police Check (< 6 months)
- Current Working with Children Check

Applicants must be willing to undergo a Pre-Employment Medical Check and Drug and Alcohol testing.

AMR is an Equal Opportunity Employer and as an organisation that regularly works with children, AMR believes that all children have the right to be emotionally and physically safe at all times. AMR is committed to identifying, mitigating and managing risk to children through a preventative and risk management approach.

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Shift work

Supplementary Pay:

- Overtime pay

Ability to commute/relocate:

- Mount Druitt, NSW 2770: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Healthcare: 2 years (required)

Licence/Certification:

- Australian Drivers Licence (required)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)