Community Associate

**Community Associate | Pacific**

As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork You will report to your building each day to support the Community Management team to achieve the following;
- Build a welcoming and collaborative community environment amongst our members through events/initiatives and by building relationships between members
- Ensure that your building is fully operational and processes are running efficiently by seamlessly coordinating administrative tasks from the Front Desk.
- Drive growth and promotion of WeWork-provided service offerings.
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
- Exemplify WeWork’s core values and work towards achieving our Mission.

**In this role, you’ll**:
**Front Desk Management**:

- Cover the front desk during the building’s set business hours and be the primary on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members, guests and vendors with a warm and welcoming demeanor.
- Ensure all visiting guests are processed in accordance with WeWork's guest policy by ensuring they properly sign-in via Welkio iPad.
- Learn the names of members and guests with the goal of building relationships in in order to facilitate the sense of Community WeWork is known for.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building-specific forms are up to date (dependent on the WeWork site, but can include pet forms, filming requests, bike room requests, etc.)
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
- Understand and be able to speak to all WeWork products & services.
- Notify Growth stakeholders of any inbound or internal Sales opportunities.
- Support the Community Manager with administrative tasks where necessary.

**Events and Membership Engagement**:

- Consistently celebrate members’ successes and milestones through gifts and notes.
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
- Craft and distribute all necessary information to promote the event including creation and posting of events posters and member newsletters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into member management systems as required; conduct account check-ins where necessary.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
- Manage the energy in the building ensuring music levels and activations are appropriate to the day and occasion.
- Write and send broadcasts relating to building updates.
- Manage and/or escalate member issues where appropriate in order to create a harmonious environment.

**Building Operations and Management**:

- Receive, process, sort, and organize all mail; keep the mailroom organised and abide by mail/package security procedures.
- Locate and issue post via the regional system to members upon request.
- “Return to Sender' for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve 'lost' packages..
- Triage tickets on the ticket support platform and help to manage the resolution of questions, issues and/or requests that feed through to the Community team with support from cross-functional teams.
- Track, audit, and organize keys collected and distributed; manage keycard stock and request new inventory as needed.
- Participate in coordinating the Move-In/Move-Out schedule with your team; collect keys and key cards upon move-out.
- Review location and how to use each piece of Emergency Equipment.
- Provide basic trouble-shooting for equipment such as the printer or coffee machine.
- Stay abreast of and implement any updated WeWork procedures or processes; innovate where possible

**About You**

**We’d love to hear from you if you meet the qualifications below**:

- College graduate preferred, but not required.
- Customer service and/or sales experience a plus.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness,
- work ethic, and compassion.
- Pas