Community Associate, Sydney

Overview

Join to apply for the Community Associate, Sydney role at WeWork.

About Us: At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.

About The Opportunity: As a Community Associate, you'll be the primary point of contact for the Community and act as the "face" of WeWork. You will report to your building daily to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork achieve its mission.

• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members
• Ensure that your building is fully operational and processes are running efficiently
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
• All of this while illustrating WeWork's core values and working towards achieving our mission

In This Role, You'll

• Front Desk Management: Cover the front desk during the building's set business hours and be an on-site point of contact
• Greet members and guests with a warm and welcoming demeanor
• Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad
• Learn the names of members and guests to build relationships and enhance the sense of community
• Anticipate member and guest needs to personalize their experience
• Keep building-specific forms up to date (pet forms, filming requests, bike room requests, etc.)
• Keep the front desk clean and organized
• Notify members of food deliveries and couriers
• Answer questions related to the building, wayfinding, policies, procedures, and etiquette

Events And Membership Engagement

• Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact
• Celebrate members' successes and milestones through gifts and notes
• Distribute information to promote events, including weekly event posters
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc.)
• Input notes into Kube or an equivalent system about members
• Identify opportunities to connect members with each other
• Know and recommend local restaurants, delivery services, catering options, and other local resources
• Be active on the WeWork member network to engage members
• Explain WeWork policies and communicate building updates to members
• Ensure music levels are appropriate to the daypart and occasion
• Write and send broadcasts relating to building updates

Building Operations And Management

• Receive, process, sort, and organize all mail
• Locate and issue posts via the regional system to members on request
• Keep the mailroom organized and clean
• Return to Sender for unidentified mail and former member mail after 30 days
• Ensure courier parcels have correct details for scheduled pick-ups
• Investigate, escalate, and resolve lost packages
• Know and explain mailroom policies and procedures
• Track, audit, and organize keys collected and distributed
• Manage keycard stock and request new inventory as needed
• Collect keys and key cards upon move-out
• Review location and usage of emergency equipment
• Provide support for an automated coffee machine for guests and members

About You

• College graduate with a four-year degree preferred, but not required
• Customer service and/or sales experience a plus
• Strong verbal and written communication skills
• Outstanding interpersonal and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• Passion for entrepreneurial communities
• Passion and understanding of WeWork's mission and values
• Proficient in basic computer skills

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more.

Seniority level: Entry level | Employment type: Full-time | Job function: Other

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