Digital Process Auto Lead

**Job no**: 532889
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Information Technology, Analyst
- Employment type, full time role, continuing role within UNSW IT
- **Digital Process Automation Lead** with an excellent salary package including superannuation
- Location: UNSW Kensington Campus (Hybrid Working Opportunities)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organization with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The primary purpose of the Digital Process Automation Lead is to establish the Automation Centre of Excellence (COE), providing governance and delivery frameworks, policies, procedures, and principles. This includes implementing and governing environment strategies, licensing, and standards for secure development, as well as offering advisory services to support a distributed automation delivery model at UNSW. The role will support the direct delivery of complex automations independently or via partnership with an external provider. The Digital Process Automation Lead influences the organization, customers, partners, and peers on the contribution of their area of expertise. They are responsible for meeting allocated objectives, establishing milestones, and making critical decisions that impact the success of assigned work. This position reports to the Head of Integration, Automation and Mater Data Management and will have a direct report.

**Specific accountabilities for this role include**:

- Develop and implement the COE, including delivery and governance frameworks, to provide a platform for secure development across a distributed automation delivery structure at UNSW.
- Create COE frameworks that include policies and procedures for assessing automation opportunities, providing direction on citizen development vs. professional development scenarios, delivering secure environment and administration capabilities, and knowledge sharing, including standards, templates, etc.
- Develop and enforce guardrails that are appropriately scaled to the complexity and risk of the automation projects.
- Implement a change approval board process that allows minor, non-code, or cosmetic changes to bypass extensive UAT, sign-off, and the weekly CAB process.
- Host regular knowledge sharing sessions through the IT COE to demonstrate and showcase low[1]code solutions implemented in other areas of the university.
- Establish an internal capability within IT for Power Automate and UI Path skills that can service the entire university.
- Publish a catalogue of available solutions (e.g., chatbot capability) so that different areas can reuse and adapt these solutions for their specific use cases, avoiding duplication of work and enhancing efficiency.
- Establish a centralized service/point of contact for all IT Department and vendor engagements and liaise across IT Units (e.g., Cloud, Infrastructure, Networks, Cybersecurity) to obtain answers and advise on solutions.
- Provide expert, specialist advice to support organizational needs, including resolving conflicting demands, designs, and initiatives that continue to mature this capability.
- Align with and actively demonstrate the Code of Conduct and Values
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.
- Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

**Skills and Experience**:

- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Experience working with and managing third-party delivery engagements - e.g., Managed service for support and delivery of MS Power Platform solutions.
- Demonstrated technical capability and knowledge in Microsoft Power Platform and Dynamics 365 with a strong understanding of the latest features and advancements.
- Demonstrated understanding of the automation landscape to provide advice on appropriate automation opportunities and platforms.
- Strong business acumen to understand business objectives, challenges, constraints, and opportunities.
- Excellent presentation and communication skills, with the ability to explain complex concepts in simple terms and strong workshop facilitation skills.
- Proven experience leading solution definition for enterprise customers, including detailed project planning and effort estimation activities.
- Proven ability to succe