Service Technician Managed Print Services

1 week ago

Hobart, Australia New Start Australia Full time

**Collections Officer**

**Aboriginal Identified Role**

New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future.

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander decent (pursuant to Section 14 (d) of the Anti-discrimination act.**

Our Client is a leading supplier of office essentials, furniture, safety equipment and IT solutions. Right now they are looking for experienced **Service Technician - Managed Print Services **to join their friendly team based at Hobart.

As a Service Technician, you will repair and maintain customer’s office equipment to a suitable standard of proficiency. Reporting into the Service Manager, you will maintain high levels of customer service and satisfaction, contributing to retention of existing customers.

Your key responsibilities will include:

- Manage customer service requests from diagnosing machine faults, repairing the equipment, final inspection, and testing.
- Perform onsite installation of machines, network connection and end user training.
- Assist IT Tech team and Managed Service customers with remote support.
- Assist Sales teams with pre and after sales support.
- Maintain customer satisfaction and achievement of company requirements in call production, response time and parts.
- Properly maintain and inventory all parts and support equipment require to perform job effectively.
- Complete all Health, Safety, and Environmental training (HSE) and demonstrate an ongoing commitment to the HSE plan, policy, and processes.

**About you**:

- Identify as Aboriginal or Torres Strait Islander.
- Certificate or equivalent on Technology preferred.
- At least 2 years' experience as a copier technician.
- Valid driver's license
- Strong organizational and time management abilities.
- Good written and verbal communication skills.
- Detailed knowledge of computer and copier management software such as Papercut, Uniflow, O365
- Strong customer service skills.
- Analytical thinking and problem-solving abilities.

This is an excellent opportunity for a highly motivated individual with the experience and aspiration to work in an industry-leading and dynamic environment.

**Salary**: $60,000.00 - $80,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you identify as Aboriginal or Torres Strait Islander
- COVID Vaccination Status

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Printer Technician: 2 years (preferred)

Licence/Certification:

- Driver Licence (required)

Work Location: In person

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