Ecommerce Specialist

1 day ago

Cremorne, Australia Dr Martens Full time

Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 700+ stores, 33 brands and over 35 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Pivot, Timberland, Stylerunner, Palladium, Stance, Saucony, EXIE & 4Workers

**About the role**:
We have an exciting role available for an eCommerce Specialist to join our Distributed Brands Team. Reporting to the Ecommerce Manager - Distributed Brands your responsibilities will include the management and maintenance of eCommerce website. Assist the Distributed Brands ecommerce team to deliver the digital strategy and provide a superior ecommerce experience.

**Your key responsibilities will include**:

- Website Management & Maintenance
- Drive online sales to help meet financial targets and profit budgets. Ensure the experience for the online customer is reflective of the brand’s UPS’s & customer service values.
- End-to-end management of new product uploads, including copywriting, coordinating photography and inventory management
- Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner
- Effectively and efficiently create and maintain product data spreadsheets for enrichment (Microsoft Excel)
- Acting as the ecommerce ambassador and supporting the customer service team to ensure all online customers are given an outstanding level of customer service experience
- Liaise and collaborate with various departments to ensure we are delivering best in class, seamless customer experience
- Troubleshoot site process issues or customer service queries and escalate to as required
- Contribute to weekly online performance and trade reports
- Monitor online and instore top-selling products to assist in optimisation of onsite product merchandising

**To succeed in this role, you will need to have**:

- Demonstrated 2-3 years experience in similar role
- Marketing, business degree/diploma preferable
- Effective written and verbal communication skills
- Can-do attitude, hands-on and responsive
- Able to prioritise and meet deadlines
- Work independently and as part of team
- Highly self-driven with initiative to be hands-on to support wider team
- Analytical skills experience with Google Analytics (or similar)
- Highly organised with great communication skills

Affiliation with Accent Group Core values and “Make It Happen” attitude

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

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