Insights Manager

**Exciting opportunity for a true Insights professional**:
**Insights Manager**:

- **_Leading not for profit, values-based organisation striving to make a difference for Victorians_**:

- **Permanent full-time with hybrid working**:

- **Great working environment and salary packaging benefits**

**What YOU do matters**
- Are you looking to do something that matters? At Benetas, you’ll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Join us and make a difference
- Insights and analytics have never been so important for the health and aged care sector and this is a fabulous greenfields opportunity to join a hard-working team building something big.

**About the role**
- Benetas is looking for an experienced researcher for the position of Insights Manager. The role is responsible for designing, building and leading the enterprise-wide Benetas Insights strategy. The Insights Manager will be responsible for building an efficient insights function, and delivering meaningful insights on a regular basis that address a wide variety of internal and external stakeholder needs.
- The Insights Manager, together with one direct report, will be responsible for:

- Building a deeper understanding of our current and prospective customers, and delivering actionable insights to the business which will help inform short and longer term organisational priorities.
- Ensuring compliance with legislative requirements around measurement of Residential Aged Care experiences.
- Growing awareness of our brand as a thought leader by delivering high quality, innovative, and actionable research we can use to advocate for issues facing the aged care sector and older people generally.
- More specifically, the role is responsible for:

- Measurement of customer experience to meet legislative requirements
- Measurement of experiences of customers for commercial benefit
- Building thought leadership for brand awareness and effective advocacy
- Supporting business units across the organisation to deliver actionable insights that underpin long-term strategy and short-term initiatives.
- This role sits on the Leadership team of the Customer, Insights and Marketing team, and reports into the GM, Customer, Insights & Marketing. The position is located at our Support Office in Hawthorn East, just 10 kilometres from the Melbourne CBD.

**About you**
- _Tertiary qualification in quantitative analysis, marketing, market research, psychology or a related field_
- Extensive experience and knowledge of a range of research activities including sourcing, analysing, and interpreting complex data, designing, and executing qualitative and quantitative market research studies.
- Familiar with advanced statistical techniques including conjoin modelling, segmentation and driver analysis
- Ability to participate, lead and influence team discussions to bring the voice of the consumer into consideration and decision making
- Excellent verbal and written communications skills
- Highly developed organisational and time management skills
- Experience in building and leading an online community
- Developed understanding of the older Australian demographic and issues for the aged care industry
- Familiarity with a Voice of the Customer platform such as Qualtrics, Medallia or similar

***
**You can look forward to**
- Permanent full-time employment
- Working from home and our thriving and lively Support Office in Hawthorn East, just 9 kilometres from the Melbourne CBD
- Being part of a trusted team within a supportive community
- Free parking onsite
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- Varied role with excellent opportunities to show leadership and develop professionally
- Generous salary packaging arrangements including meals, entertainment benefits and novated car leasing options
- Working with an engaged and passionate team

**About Benetas**:

- Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians, their friends and carers through a range of residential aged care, primary care and in-home services. We care about our people’s health and well-being and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality and are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.
- Successful applicants must have valid working rights in Australia, be able to obtain a satisfactory National Police Check outcome, and be immunised with the current Influenza Vaccination and 3 doses of COVID.
- For a confidential discussion, please get in touch with
- **Elyssia Clark on (03) 8823 7900