Front of House

2 weeks ago

Geelong, Australia White Cross Healthcare Solutions Pty Ltd Full time

Utilise your people skills in this entry level full-time role
- Secure role within a growing healthcare company
- State of the art showroom and facilities in South Geelong

Seize the opportunity to contribute to the successful operation of this leading Geelong healthcare company. Utilise your customer service skills in a friendly and helpful manner to assist the local community, whilst developing your career.

**ABOUT US**

White Cross Healthcare Solutions is a 25 year plus locally owned home health, rehabilitation and mobility equipment business based in Geelong. We supply healthcare items of all types to the public, private homes, hospitals, and aged care facilities.

**THIS IS WHAT YOU WILL BE DOING**

The Front of House/Reception role is the pivotal start to building and sustaining long term relationships with our customers. Integral to the role is the ability to understand and communicate effectively White Cross Healthcare Solutions Services. The role is responsible for delivering a face-to-face customer focused service, communicating with customers, and ensuring our customers have the best experience.

**THIS ROLE IS RESPONSIBLE FOR**

**Customer & Stakeholder Focus**
- Be first point of contact for face-to-face retail customer service.
- Assisting with incoming phone calls.
- Focus on providing excellent customer service.
- Process all paperwork accurately and in a timely manner as required.
- Collaborate and assisting the Customer Solutions team to achieve results.
- Work with internal teams on behalf of clients to ensure the highest level of customer service.
- Maintain high standard relationships with all internal and external stakeholders.

**TO BE SUCCESSFUL IN THE ROLE YOU WILL HAVE THE FOLLOWING**
- Experienced in similar role
- Exhibit superior customer service skills
- Knowledge of Office365

**THIS IS WHAT WE ARE LOOKING FOR**
- Friendly and can-do attitude.
- Ability to multitask and solve problems.
- Strong communication skills both written and verbal.
- Ability to collaborate with internal and external stakeholders.
- Highly organised with excellent time management skills

**YOU WILL BE**:

- A team player
- Able to multitask.
- A great communicator

Pay: $50,000.00 - $60,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Overtime pay

Licence/Certification:

- Covid-19 (minimum 2) vaccination certificate (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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