Onboarding & Implementation Specialist - Global Co

3 days ago


Parramatta, Australia TenacityCX Full time

Assisting new customers with onboarding & product training
- Global Software Technology Company - role spans training & post sales support
- Mon-Fri, 9am-5pm, $80k+super, Silverwater location & blended after training

Tenacity CX are Australia’s leading supplier of recruitment solutions to the Customer Experience industry.

We are looking for an Onboarding & Implementation Specialist - someone who loves talking about technology whilst providing an exceptional service experience to new clients.

**This is a unique role that essentially spans - training / customer contact & post sales support.**

**Role duties Include**:

- Customer onboarding, product training, induction of team members &
ongoing delivery of content & updates (to external and internal stakeholders)
- Provide training to customers on the set up and testing of new software
- Drafting/creating/updating training material
- Manage all aspects of a new client onboard ie documentation completed
- Take ownership of resolution management including escalating to wider IT organisation

**Skills & attributes required**:

- 3 years relevant account management, sales, onboarding, activations or implementation experience in a
heavily customer centric environment.
- Some further studies in technology related field OR Training (preferred, not essential)
- You are naturally curious with excellent problem-solving capabilities and have a passion for helping customers
- High-level communication skills both written and verbal with strong attention to detail with
- Drive & motivation to be successful and to grow within a business

**What's in it for you?**
- Highly driven & supportive management team
- Working for a company that has strong retention of its people

Note that this is a hybrid role - working in the office whilst training and then blended once you are settled into your role.

Located in Silverwater (nice offices) with onsite parking available.

We are interviewing immediately - Do not miss this fantastic opportunity APPLY TODAY



  • Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...


  • Parramatta, Australia AMP Limited Full time

    **The opportunity** The purpose of the Mastertrust Superannuation Administrator is to ensure the delivery of best possible customer services to AMP’s Master Trust (retail and corporate superannuation) customers, advisers and employers while contributing to a high performing team. **How you will make an impact** - Providing outstanding service to AMP’s...


  • Parramatta, Australia AMP Limited Full time

    **The opportunity** AMP Bank Operations is responsible for delivering a client centric service offering that is enables AMP Bank strategy. The main focus of this role is on the client, with a large part of the workday involving processing client requests, monitoring and supporting all payment channels. **How you will make an impact** - Providing outstanding...

  • Team Manager

    6 days ago


    Parramatta, Australia AMP Limited Full time

    **The opportunity** Lending Operations delivers the right level of quality service, efficiently and effectively, to our customers, planners and advisers. The role of the Team Manager, Loan Servicing is to manage the mortgage loan servicing function to efficiently process loan servicing requests from the Banks’ existing customers and finance brokers. This...


  • Parramatta, Australia AMP Limited Full time

    **Help people create their tomorrow, while you create yours** We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 175...


  • Parramatta, Australia Uniting Full time

    **About the role** The Home Care Package Onboarding Specialist at Uniting NSW/ACT will be responsible for visiting, converting, and onboarding new clients for Home Care Packages within the Metropolitan Sydney area. It is a full time 6-month contract with the intention to extend with the office base in Parramatta. This role will involve conducting...


  • Parramatta, Australia BGIS Full time

    The role is a **Fixed Term - Full Time **role ensuring that the onboarding program is documented, managed and that all stakeholders are clear on roles and responsibilities in the onboarding process. The team will be based in **Sydney (Flexible Working Arrangements Provided) **however you will be required to travel to different sites on request. **The...


  • Parramatta, Australia Link Group Full time

    **Overview** The purpose of the Client Onboarding Manager role is to project manage the onboarding of new clients; the launch, restructure or closure of client funds / products; coordinating asset transitions and registry migrations and offboarding of clients. The role will also support the design, development and launch of Fund Solutions products and...

  • Onboarding Manager

    3 days ago


    Parramatta, Australia Success Tutoring Full time

    **ABOUT THE BUSINESS** Join Australia's fastest growing education franchisor. We offer personalised English and Math tutoring services on a membership model, for K-12 students. We believe in the power of motivating students which has yielded exceptional results across all our students! Join our HQ as an onboarding manager for new franchise...


  • Parramatta, Australia TenacityCX Full time

    Combined Customer Service & Admin Support role for this global tech company - $62k + super, hybrid role - 4 days in office and 1 WFH after onboard - Silverwater location, Monday - Friday 8am - 7pm rotating roster Tenacity CX are Australia’s leading supplier of recruitment solutions to the Customer Experience industry. We are looking for a **Customer...