Operations Support Officer

5 days ago

Queanbeyan, Australia Team Global Express Full time

**About the role**

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

**What you’ll do**
- Accurately and efficiently record all client information and record all investigations into appropriate computer systems.
- Day to Day housekeeping of inbound freight with further attention requirements
- Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.
- Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.
- Assist in finding solutions to prevent recurrence of service failures.
- Support all Admin and FSOL team members in a backup capacity
- Ensure enquiries are handled in a professional and prompt manner.

**What you’ll bring**
- Proficiency in data entry and time management.
- Excellent team player
- Ability to resolve conflict and negotiate solutions to problems quickly
- Ability to handle freight - manual lifting of up to 16kgs.
- Previous experience in the transport industry is highly advantageous.
- Good communication skills both written and verbal and excellent telephone manner.

LI-SP2

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

  • Tenancy Support Officer

    2 weeks ago

    Queanbeyan, Australia Ashdown Consulting Full time

    $30 - 40 / hour + Super - 3 Month Contract - Queanbeyan location **Tenancy Support Officer |3 Months |Up to $44.20 p/h inc. Super** - $30 - 40 / hour + Super - 3 Month Contract - Queanbeyan location **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within...

  • Assisted School Transport Officer

    2 weeks ago

    Queanbeyan, Australia Core Assist Disability Support Services Full time

    Short Hours - Contract - Flexible Working as Assisted Transport Support Officer you will help to enhance the independence and quality of life of our customers. You will assist young people living with a disability travel to and from school safely each day by providing door to school transport services. The roles are fulltime, casual on call, sometimes with...

  • Operations Support Lead

    4 hours ago

    Queanbeyan, New South Wales, Australia beBeeOperations Full time $80,000 - $100,000

    Job Title: Operations Support LeadThe successful candidate will play a critical role in driving business success and growth, working closely with the Site Leader to provide operational support across all aspects of site management.Responsibilities:Oversee day-to-day operations, including staff supervision, customer interactions, and facility...

  • Disability Support Officer

    1 week ago

    Queanbeyan, Australia About You Its Your Life Pty Ltd Full time

    **About Us** **About You - It’s Your Life Pty Ltd is an NDIS registered service provider, supporting people to live a life of their choosing in their community. **Our team is currently looking for casual, part time and full time Disabilities Services Officers in Queanbeyan-Canberra region, Orange, Dubbo, Forbes and Parkes in NSW Central West. **Skills &...

  • Admin Clinical Support Officer

    2 days ago

    Queanbeyan, Australia Southern NSW Local Health District Full time

    **Employment Type**: Permanent Full Time **Position Classification**:Admin Clinical Support Off Lvl 3 **Location**:Queanbeyan** **Remuneration**: $66,027 - $68,085 per annum **Hours Per Week**: 38 hpw **Requisition ID**: REQ513191 **Application Close**:3 September 2024 **Interviews Details**:Scheduled within 10 days of closing Southern NSW Local Health...

  • Office Administrator

    6 days ago

    Queanbeyan, Australia Guru Cooling And Heating System Pty Ltd Full time

    Guru Heating and Cooling is a local air conditioning company serving all Canberra and surrounds. We are well regarded in the industry for our excellent support and knowledge base. Our work ranges from residential to commercial projects including regular maintenance and new build fit outs. We are Daikin and Samsung specialists. As a result, the business...

  • Aps 3 - Customer Support Officer

    4 days ago

    Queanbeyan, Australia Australian Government Full time

    $69,898 - $77,016 + up to 15.4% Superannuation - Queanbeyan - NSW **The Role** Are you detail-obsessed, security-minded and passionate about protecting personal privacy? Our Records Officers play a vital role in ensuring that the sensitive personal information of our ADF members remains confidential, secure, and compliant with legislation. In this role,...

  • Client Support Specialist

    2 weeks ago

    Queanbeyan, Australia Argyle Housing Full time

    **Introduction**: About Argyle Housing Argyle Housing has recently gone through an exciting organisational restructure to achieve our goal around becoming a more client-focused, not-for-profit, housing organisation. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can...

  • Aps 3 - Records Officer

    6 days ago

    Queanbeyan, Australia Australian Government Department of Defence Full time

    $62,863 - $69,265 (plus Super) - Queanbeyan - NSW **The Role** - APS 3 Records Officers work onsite contributing to a national integrated service delivery culture and the greater Defence digital transformation. - The APS 3 Records Officer will undertake daily administrative tasks including but not limited to digitization of Ex and current Australian Defence...

  • Commissioning & Planning Officer

    2 weeks ago

    Queanbeyan, Australia NSW Department of Communities and Justice Full time

    Division: Southern HDDSEM- Location: Queanbeyan, NSW, AU, 2620 Batemans Bay, NSW, AU, 2536 Bega, NSW, AU, 2550 Goulburn, NSW, AU, 2580- Req ID: 60130**Commissioning and Planning Officer** - **Location -** **Flexible (Bega, Batemans Bay, Cooma or Queanbeyan office understanding that frequent travel in Southern NSW maybe required)**: - **Employment type -...