Operations Support Officer

20 hours ago

Queanbeyan, Australia Team Global Express Full time

**About the role**

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

**What you’ll do**
- Accurately and efficiently record all client information and record all investigations into appropriate computer systems.
- Day to Day housekeeping of inbound freight with further attention requirements
- Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.
- Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.
- Assist in finding solutions to prevent recurrence of service failures.
- Support all Admin and FSOL team members in a backup capacity
- Ensure enquiries are handled in a professional and prompt manner.

**What you’ll bring**
- Proficiency in data entry and time management.
- Excellent team player
- Ability to resolve conflict and negotiate solutions to problems quickly
- Ability to handle freight - manual lifting of up to 16kgs.
- Previous experience in the transport industry is highly advantageous.
- Good communication skills both written and verbal and excellent telephone manner.

LI-SP2

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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