Customer Banking Specialist Opportunities

1 day ago

Canberra, Australia Commonwealth Bank Full time

Multiple opportunities available at Tuggeranong Branch
- Monday - Friday availability

**Position 1 - Part time position - 25 hours per week**

**Monday - Friday: 8.30am - 1.30pm**

**Position 2 -**Part time position -**20 hours per week**

**Monday - Friday: 12.30pm - 4.30pm**

**Tuesday: 9.30am - 1.30pm**

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically, you will**:

- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations

**We’re interested in hearing from people who have**:

- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
- Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
- A master of multi-tasking and a strong team player

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 25/06/2025

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