Operations Manager

Operations Manager

Professional and Leading Care Services

**Job description**

**ABOUT US**

Professional and leading Care Services is here to assist people with disabilities to have an optimal quality service to achieve their goals and meet their needs. We comply with the NDIS standards and policies to be a qualified and registered service provider by the NDIS.

Professional and Leading Care Services has positive relationships with other community organisations and in-depth knowledge of people with disability in multicultural background communities. We target people with disabilities in the Greater Sydney area who is looking for better-quality services. Also, we can provide more culturally and linguistically accommodating services for the NDIS participant.

Particularly we can provide more culturally and linguistically accommodating services for Korean, Japanese, Mandarin, and Cantonese-speaking participants.

**KEY RESPONSIBILITIES**
Main Duties and Responsibilities:

- Overseeing the daily operations of disability services programs and ensuring they are delivered in compliance with relevant laws, regulations, and policies.
- Developing and implementing strategies to improve service delivery and client outcomes.
- Managing and supporting a team of service coordinators and disability support workers and providing guidance, coaching, and performance management.
- Collaborating with external stakeholders such as government agencies, community organisations, and other service providers to improve service coordination and referral pathways.
- Monitoring budgets and financial performance of programs to ensure they are being delivered cost-effectively and efficiently.
- Ensuring that appropriate quality assurance processes are in place and service standards are met.
- Developing and maintaining positive relationships with clients and their families and other stakeholders such as funders, regulators, and advocacy groups.
- Formulating strategy(s) to improve the organisation’s performance to increase the quality of customer service and implement best practices across all levels.
- Building the capacity of the customer and their informal support, including making informed decisions
- Ensuring all business operations are carried out in an appropriate and cost-effective way
- Exercise punctuality in general, including meetings & training sessions
- Managing initiatives that will contribute to the long-term operational excellence of the organisation

Generally, an operations manager's job description may include:
Intake Interviews: The operations manager will conduct intake interviews of individuals with disabilities to identify their needs, strengths, and preferences.

Risk Management: The operations manager will work with individuals with disabilities to identify, classify, manage, control and monitor those risks that threaten the Services provided and manage all associated records so there is up-to-date and accurate documentation of the risk assessment at all times. It is an ongoing process that requires the development of cost-effective control measures to reduce risks and maximise opportunities.

Workplace Health & Safety: Monitor and report on any risks and maintain high WH& Safety standards

Developing Individualized Support Plans: The operations manager will work with individuals with disabilities to assess their needs and develop individualised service plans that outline the specific services, interventions, and supports required to help them achieve their goals. Participate in reviewing plans to ensure individual goals and objectives are met and time allocated to deliver services is efficient, productive and maximised.

Coordinating Services: The operations manager will work with service providers, healthcare professionals, and other stakeholders to ensure that people with disability have access to the resources and support services they need. Ensure that the relevant Standards and contractual obligations are consistently met & exceeded.

Communicate issues & risks to your supervisor, including workflow conflicts or difficulties, along with possible solutions. Managing and increasing the efficiency and effectiveness of support services provided. Overseeing the delivery of multi-discipline, person-centred, collaborative, and innovative services

Client Services: Assist, conduct, or refer customers for individualised assessments. Work cooperatively and

collaboratively with support mechanisms, including families, team members and other service providers, to ensure the customer is supported by those who know them best. Working with the customer to monitor the quality of support, providing providers are meeting their obligations and working towards meeting their goals.

Rostering and Shift Notes Review: The operations manager will allocate work shifts and duties to support workers based on their availability, skills, and client’s requirements. In addition, the coordinator will monitor staff att