Operations Manager

2 days ago

Strathfield, Australia Professional and Leading Care Services Full time

Overseeing the daily operations of disability services programs and ensuring they are delivered in compliance with relevant laws, regulations, and policies.
- Developing and implementing strategies to improve service delivery and client outcomes.
- Managing and supporting a team of service coordinators and disability support workers, and providing guidance, coaching, and performance management.
- Collaborating with external stakeholders such as government agencies, community organizations, and other service providers to improve service coordination and referral pathways.
- Ensuring that appropriate quality assurance processes are in place and that service standards are being met.
- Developing and maintaining positive relationships with clients and their families, as well as other stakeholders such as funders, regulators, and advocacy groups.
- Maintaining weekly reports and forwarding them to the Senior Manager.
- Conducting Team meetings on an everyday basis
- To be available on ON CALL on the days allocated by Senior Manager/ Management
- Ensuring compliance with legal and regulatory requirements.
- Providing strong leadership and guidance to the operations team, fostering a positive work environment, and promoting teamwork.
- Staying updated with industry trends and best practices to identify opportunities for continuous improvement.

**Essential Competencies and Experiences**:

- Bachelor's Degree in social work, nursing, allied health, health, or similar, or substantial leadership and community services experience.
- Experience in a mid to senior management level role in disability, community, accommodation and/or aged care services, or in property or tenancy management with a focus on delivering outcomes for clients and employees.
- Demonstrated organizational and project management skills.
- Experience developing and implementing plans and actions to achieve quality, client, people, operational, financial, and risk targets.
- Experience working directly with people with disability with demonstrated awareness of the key issues faced by people with disabilities relating to housing,
- High level interpersonal and communication skills with a demonstrated ability to liaise effectively at all levels and the ability to negotiate and influence successful outcomes,
- Strong reporting skills and competency with Microsoft programs, particularly Word and Excel,
- Well-developed problem-solving and influencing skills including the ability to recommend strategies for resolution,
- Current driver’s license or access to transport.

**Key Communications**:

- Internal Contacts: Managing Director, General Manager, Senior Manager Service Coordinator(s), Disability Support Workers
- External Contacts: Clients, External Providers and funders

**Security & Compliance Check**:

- Current National Police Check
- Working with Children Check
- First Aid certificate and CPR
- NDIS Workers Orientation
- Driver's License and Comprehensive Car Insurance

**NDIS Learning Modules**:

- NDIS Worker's Orientation Module
- NDIS Induction Module
- NDIS - Supporting Effective Communication
- NDIS - Supporting Safe and Enjoyable Meals
- NDIS - COVID19 Infection, Prevention, & Control
- Manual Handling

Pay: $85,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Strathfield, NSW 2135: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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