Duty Manager

2 weeks ago

Claremont, Australia Wrest Point Hobart Hotel Full time

**We can’t wait to meet you at your local, The Mont**

The Mont is Claremont’s favourite place to meet for a good bistro meal, catch up with family or friends or a drop in for a drink. We have extensively renovated and look fantastic Whether our guests are here for a beer after a long day of work, or in need of a morning coffee catchup with friends, our public bar and lounge spaces are the perfect place to gather.

Open 8am-12pm every day (11pm on Sundays), our guests can pop in any time for drinks, nibbles, or for a flutter in our new gaming room. Or, stay the night at one of our comfy rooms only 20 minutes from the Hobart CBD.

We offer a wonderful environment for our guests as well as our team, with opportunities for career development, a great team environment and many discounts and benefits being part of Federal Hospitality.

**What you can expect in a day in the role**:
Reporting to the Hotel Manager, you will be expected to be hands-on with the daily operations, including gaming, accommodation, food and beverage across the Hotel. You’ll lead and manage a close-knit team during your shift, always ensuring exceptional customer service while fostering strong relationships within the community.

Your duties will include, but not limited to;
- Lead the on shift team to provide memorable customer service and experience
- Ensure health, safety, gaming and hotel operations procedures are followed
- Assist with staff scheduling and break management in coordination with the Hotel Manager
- Assisting with handling complaints and issues, as required

**What you will bring to the role**:

- Demonstrated practical experience in the delivery of quality customer service, preferably in the areas of food and beverage, and gaming
- Demonstrated effective communication, negotiation, conflict resolution, and relationship management skills with a proven ability to work effectively as part of a team
- Well-rounded, current gaming knowledge, and applied knowledge of relevant legislation/regulations applicable to the hospitality industry
- Availability and flexibility to work a variety of night and weekend shifts which may include public holidays
- Current Responsible Service of Alcohol (RSA) and current Responsible Conduct of Gaming (RCG) Certificates, or the ability to obtain.

**What you can expect from us**:
Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

- Uniform (polo tops) and onsite parking, where available
- Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
- Supportive work environment with learning and development opportunities

**Interested? Take the next steps to apply**:
If you’d like to introduce yourself via a quick video introduction (maximum 45 seconds), please upload your file when prompted.

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