Team Member

7 days ago

Claremont, Australia Boost Juice Claremont Full time

Key Responsibilities Customer Experience - Create the Boost experience for every customer every time - Follow the 6 steps of service at 'Register' and the 3 steps of service at 'Pour Up' - Develop product knowledge and pass on information to customers when necessary - Strive to deliver the best product as per the Operational Procedure Guides (OPG's) and report any problems to Shift Manager Operational Excellence - Enrol in appropriate certification related to the business which will be a work based training - Complete all BEN on-line training and regularly read notices - Perform all tasks using correct procedures as detailed in OPG's, Operations Manual and approved checklists - Maintain excellent food safety, sanitation and cleanliness standards in line with Operations Manual and legislation - Take every opportunity to improve store operations and cleanliness standards Personal Presentation - Always maintain outstanding personal appearance standards as per the Personal Presentation OPG Being a Boostie - Actively seek opportunities to work as a Team and be open & honest at all times - Act in a professional manner at all times - Attend team meetings and events where possible and participate in promotional activities of the store including working at off-site events as detailed by manager - Attend all training courses as specified by Boost - Encourage the "Boost Vibe" and a fun atmosphere with all Team Members while maintaining work standards, efficiency and effectiveness Safety and Security - Maintain a healthy & safe working and shopping environment at all times - Report any potential or actual hazards to Shift Manager - Maintains and adheres to all security procedures and policies - Adheres to Cash Control Policy and is responsible for contents of cash drawer (if assigned) - Maintain accurate administrative paperwork when assigned by Shift Manager or part of shift responsibilities - Performs other duties (within skill and training) as assigned by Shift Manager Other duties as assigned - Performs other duties (within skill and training) as assigned by Shift Manager Key Performance Indicators - Critical wait times - Thu in 2 got it in 4 - Customer Feedback - All OPG's assessed and passed by Manager - Boost E-Network (BEN) Training - 100% - Completed & Notices Read weekly - Average Ticket Value (ATV) - Minimum set by Manager - Product wastage - Minimal to none per order - Shift Variances don't exceed $5.00 **Job Type**: Casual **Salary**: $21.00 - $25.00 per hour **Benefits**: - Professional development assistance Schedule: - Rotating roster Supplemental pay types: - Signing bonus Ability to commute/relocate: - Claremont, WA 6010: Reliably commute or planning to relocate before starting work (required) Work Authorisation: - Australia (required)

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