Guest Service Assistant

3 days ago

South Brisbane, Australia Mater Group Full time

**Job no**: 501998
**Work type**: Casual
**Location**: South Brisbane
**Categories**: Room Attendant

**About the role**

Mater Health Services has a great opportunity for a **Guest Services Assistant** to join our Hotel Services team. This is a **casual** role based in Mater’s South Brisbane Campus.

The positions will work to a rotating roster across 7 days of the week, with shifts rostered to meet the operational requirements of the department.

**Salary range: $30.48 - $33.05 per hour plus 11.5% superannuation and **access to not-for-profit salary packaging up to $15,900** + **access to many staff benefits

**What you’ll be doing**

Perform tasks as scheduled in various areas of the hospital and provides support within the Guest Service team to ensure a safe, efficient cleaning and guest service to Mater Patients.

Your duties will include but are not limited to:

- Functions as part of a team that ensures delivery of guest service activities to Mater Health Services is completed within required time frames and at the highest standard
- Understand and works towards achieving all guest service related key performance indicators across all Mater facilities
- Strives to maintain a friendly and cheerful demeanour at all time while on duty to support our patients
- Adhere to all policies, procedures, guidelines and work instructions relevant to guest services
- Adheres to strict cleaning guidelines at all times
- Adhere to all health, hygiene and safety guidelines and report any health and safety risks (including near misses) and equipment failures in a timely manner to your Supervisor
- Complete 3 stage Deprox clean using appropriate Deprox machinery in a safe manner in line with guest services guidelines
- Respect guests rights and the confidentiality of all matters relating to guests, patients, their families and other staff
- Identify and log maintenance items as required

**Why join us?**

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues
- For more information regarding Reconciliation at Mater, please visit our _Reconciliation webpage_._

**Advertised**: 18 Nov 2024 E. Australia Standard Time
**Applications close**: 29 Nov 2024 E. Australia Standard Time

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