Team Manager Direct Underwriting

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together. **Team Manager Direct Underwriting | Personal Injury | Perth, Western Australia** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what's right **About the Role**: Reporting to the Underwriting Manager, this role’s purpose is to drive business plans and strategy for the direct underwriting channel. Overseeing the delivery of underwriting services to clients to maximise financial objectives, maintain exceptional levels of customer service, meet compliance benchmarks, and uphold underwriting standards This is a permanent opportunity working within a flexible work environment that offers hybrid working. **You'll be responsible for**: - Ensure a fair and equitable distribution of work across the underwriting team, routinely reviewing workload allocation to optimize portfolio management mindful of development and growth needs for each team member. - Act as the Subject Matter Expert and coach to a high-performing team of Direct Underwriters. - Ensure Customer expectations and business objectives are met by maximising team performance through effective management, coordination of duties, maintenance of standards and continuous improvement of process. - Identify opportunities to further enhance the efficiency if underwriting practices and build capability of the team and Underwriting operations to increase the scope of the functions they can support. - Develop internal and external customer relationships by seeking to understand customer requirements, anticipating, and recommending solutions and ensuring team cohesion to provide a positive customer experience and outcome - Manage internal relationships, modelling team collaboration in resolving issues within and across teams, providing direction and support when escalated, for optimal resolution results. **Important to your success**: - Extensive experience in an operational, commercial Underwriting management / leadership role in a general insurance organisation. - Significant Workers Compensation/ Personal Injury experience & knowledge of the associated legislation - Demonstrates commercial acumen by using insights related to the market, opportunities, risks, and competitors within the insurance industry. - Extensive background in proactively building and maintaining professional relationships and networks to enhance industry positioning. - Experience empowering people and leading a successful team to ensure staff, business and customer needs are met. - Proven analytical and critical thinking capability to interpret a range of data, identify patterns and trends **What's on offer?** - **Flexible work environment**: - **Permanent opportunity**: - **Join a division within Allianz that offer continuous market growth and unlimited opportunity to be involved in change**: - A competitive salary package including bonus structure - A tailored career program to determine where you want to go within Allianz - A range of attractive benefits including Insurance & Gym Membership discounts - A strong, progressive & supportive team environment; we work together to achieve great results **About us** Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". _Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences, and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. _ LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite **Job Level**: Ma