Emergency Response Operator

1 day ago

Eagle Farm, Australia Tunstall APAC Full time

**Help Save Lives from Your Desk**

Location: Eagle Farm | Hybrid work available after training
Shifts: Part-time, 30.4 hours per week, 24/7 Roster - penalty rates + 5 weeks' leave for shift workers (Pro rata)

**About us**

Make a Real Difference - Every Day At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and independent in their own homes. You’ll be the first voice our clients hear in moments that matter—from medical emergencies to simple system checks.

**About the role**

This isn’t just another call centre role—it’s purpose-driven work that saves lives. We have a part-time, 30.4 hours per week, role available on a rotating 24/7 roster. You’ll:

- Answer incoming calls triggered by our clients’ medical and duress alarms
- Dispatch emergency services where required
- Provide reassurance and remain calm under pressure
- Follow clear protocols and accurate admin processes
- Troubleshoot and support for accidental and test alarm calls

You'll be based in our Brisbane office, with hybrid work opportunities available once trained.

**What we’re looking for**
- A natural people person with empathy and a calm phone manner
- Strong resilience and ability to stay composed in emergencies
- Proven customer service experience
- Good computer skills and fast, accurate typing
- First Aid certificate (or willingness to obtain)
- Reliable, team-focused, and looking for a stable, long-term role

**Flexibility is Key**

We're a 24/7 service, so you'll need to be flexible for a rotating roster that includes:

- Evening and weekend shifts (penalty rates apply)
- Roster provided one month in advance

**Why join Tunstall?**

We offer a range of benefits to support your success and wellbeing:

- Hybrid work after training (3-6 months)
- Above Award pay + penalty rates
- 5 weeks’ annual leave for shift workers
- Free onsite gym & coffee machine
- Fun team events and recognition awards
- Free employee wellbeing counselling
- Training & growth opportunities in a purpose-led company
- Free parking (onsite + nearby)

**Diversity & Inclusion**

**Ready to Apply?**

You need to have the appropriate work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role:

- Police Check
- Working with Children Check (Blue Card)
- NDIS Worker Check

If you want a role with real purpose, **APPLY NOW** and join a team where every call matters.

  • Emergency Response Operator

    2 weeks ago

    Eagle Farm, Australia Tunstall APAC Full time

    **About us** As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button,...

  • Emergency Response Operator

    3 days ago

    Eagle Farm, Australia Tunstall APAC Full time

    **About us** As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...

  • Emergency Response Operator

    7 days ago

    Eagle Farm, Australia Tunstall APAC Full time

    **About us** As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button,...

  • Terminal Operator

    2 weeks ago

    Eagle Farm, Australia Chevron Full time

    Chevron Australia Downstream is a subsidiary of the Chevron Corporation, one of the world's leading integrated energy companies. Chevron Australia Downstream delivers quality fuel products and services across Australia. We operate and supply a network of more than 320 retail locations primarily, as well as an extensive 24-hour diesel-stop network and a fuel...

  • Forklift Operator

    3 days ago

    Eagle Farm, Queensland, Australia Australian Landscape Supplies Full time $45,000 - $65,000 per year

    Join an established fast growing business who cares about safetyLong Term Growth OpportunityReputable CompanyValues & Safety DrivenAbout Us:At Australian Landscape Supplies, we pride ourselves on providing trade quality landscape materials to our customers. Based in the heart of Eagle Farm, we're a dynamic team committed to excellence, innovation, and...

  • Factory Operator

    3 days ago

    Eagle Farm, Australia Motion Asia Pacific Full time

    Location - Eagle Farm QLD - Uniforms - provided by us - Full Time permanent position - Eagle Farm branch - Opportunity for progression within the business - Training provided in supportive team enviroment **Duties and Responsibilities**: - Operation of factory equipment once trained - Issuing and completing Factory Work orders - General warehouse duties as...

  • Operations Supervisor

    24 hours ago

    Eagle Farm, Queensland, Australia Pickles Auctions PL Full time $60,000 - $100,000 per year

    WHY WORK FOR PICKLESEnjoy extra leave + share in our company bonus program.Dynamic operations environment with no two days the sameTraining, development and national opportunities for progressionABOUT THE ROLEWe are looking for a reliable, customer friendly and fast learning person to lead our Industrial operations team at our site based in Eagle Farm QLD...

  • IT Operations Manager

    2 weeks ago

    Eagle Farm, Australia Lorna Jane Full time

    **At Lorna Jane**: - We think customer, they are at the heart of everything we do. - We are accountable, we take personal responsibility for our results and our growth, and we think, act and make decisions with intention. - We challenge the status quo, we are game changers, the world has enough followers. - We are hungry for success, and we never give up on...

  • Operations Supervisor

    1 day ago

    Eagle Farm, Queensland, Australia Pickles Auctions Full time $60,000 - $120,000 per year

    Location:Eagle FarmEmployment Type:Full-Time PermanentDepartment:Eagle Farm - Branch ManagementWHY WORK FOR PICKLESEnjoy extra leave + share in our company bonus program.Dynamic operations environment with no two days the sameTraining, development and national opportunities for progressionABOUT THE ROLEWe are looking for a reliable, customer friendly and...

  • Warehouse Storeperson

    1 week ago

    Eagle Farm, Australia Staffing Group Full time

    Seeking a Warehouse Storeperson to join this innovative team! (Eagle Farm, QLD - $28-$30 p/h) **Benefits**: - 9 day fortnight - Career progression and upskilling Our client is a leader in integrated vehicle solutions. They specialises in technology solutions for emergency services, motorsport and mobile power. All their equipment is crafted in-house at...