Digital Producer

**Joining the Metcash Family**

At Metcash, you’re _part of something bigger_. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

**About the Opportunity**

We’re looking for a passionate and results-driven Digital Producer to join our team at Metcash, supporting the IGA brand. In this role, you’ll play a key part in delivering engaging, high-quality digital experiences across all IGA digital platforms for both our customers and retailers.

As part of the Digital Production Team, you'll be responsible for creating compelling content, shaping customer journeys, and leveraging testing and analytics to ensure our customer-facing assets are relevant, accurate, and drive engagement.

This is a fantastic opportunity for a proactive individual with a strong digital mindset to work alongside a team of skilled, data-driven professionals and make a real impact in the retail space

**In this Role**
- Manage customer lifecycle journeys and implement triggers to boost engagement across website and app platforms
- Leverage the Customer Engagement Platform to craft personalised shopping experiences that enhance customer lifetime value
- Execute multivariant campaigns, utilising customer insights and data to design innovative customer experiences
- Utilise various CMS platforms to build new pages and design layouts for dynamic online campaigns
- Produce and update digital content, including assets, images, and other multimedia for digital properties
- Collaborate in optimising navigation, functionality, and overall customer experience across all digital touchpoints
- Provide input and recommendations for digital elements, backed by data-driven insights
- Partner with the Digital team (Engineering, UAT, and Operations) to ensure high-quality and timely delivery of online projects
- Contribute to the consistent delivery of day-to-day tasks within the digital team, such as store onboarding, quality assurance, content updates, copy changes, link fixes, pricing adjustments, legal requests, and more

**You’re Likely a Match If**
- +4 years of experience in digital, with a proven track record in managing websites/apps, content, and delivering successful digital projects
- Strong background in customer journey mapping and optimisation, using segmentation, multivariate, and A/B testing methods to enhance user experience
- Proactive self-starter with the ability to work independently, take initiative, and thrive in fast-paced environments
- Skilled in content/campaign planning, implementation, and tracking against clear timelines, ensuring timely and high-quality delivery
- Excellent written and verbal communication skills, with strong copywriting abilities and a keen eye for detail under pressure
- Proficient in CMS platforms, HTML, CSS, and digital asset creation tools such as Photoshop and Figma
- Deep understanding of digital design, e-commerce, SEO, and analytics platforms including Google Analytics, Heap, etc.

**Life at Metcash**

Experience a supportive and flexible work environment. We are a FlexReady accredited workplace

Enjoy a 5th week of annual leave every year after your first year.

Benefit from 2 well-being days and 1 volunteer day annually.

An abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.
- ️A neutral gender pay gap of under 5% as published by WGEA 2023-2024

Gold accreditation by Mental Health Australia.

Incredible value discounts and perks through our team member app, “Our Local”.

**About Us**

Metcash is Australia’s leading wholesale distribution company, with revenue exceeding $18 billion in FY24. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

**_Join us and become part of something bigger_**

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