Customer Experience Manager

2 weeks ago

Brisbane, Australia TROOCOO Pty Ltd Full time

Flexible working arrangements
- Leading financial services organisation
- Highly strategic and leadership focused position

**Company Overview**

Our client is a leading financial services organisation with operations across Australia. Based at their Australian HQ, an opportunity has become available for a passionate and experienced Customer Experience Manager to lead a high performing team.

**Position Overview**

Reporting to the GM - Customer Experience, Customer Experience Manager will work with stakeholders across the business to develop and embed a best in class customer experience operating model that enables the CX team to lift organisational customer centricity and create positive shifts to customer and business results at scale. You will do this by collating and using data from various sources to provide well-crafted, impactful analysis and insights used to inform strategic decision making.

Other key responsibilities include:

- Develop and deliver the CX strategy and roadmap with a key focus operating model;
- Support the CX team to lead experience and service transformation both on projects and internally driven initiatives;
- Responsible for maintaining, analysing, and reporting on VoC insights;
- Delivery and optimisation of prioritised customer journeys;
- Setup of competitor benchmarking and best practice research frameworks;
- Collaborate across the Digital Experience, Operations and IT divisions;
- Manage and lead the professional development and growth of members of the customer experience team.
- Strong self-drive and huge passion in representing the voice of the customer at every interaction having the ability to ‘think like a customer’;
- Proven ability and track record of success collaborating cross-functionally;
- Lead and influence a customer-centric culture throughout the organisation to reinforce customer-led decision making;
- Systems skillset and moderate understanding of digital systems design;
- Proven ability to be highly passionate about continuous customer experience improvement;
- Experience in organisational change management and/or rolling out enterprise-wide initiatives.

  • Customer Experience Manager

    24 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title: Customer Experience ManagerA dynamic customer experience manager is required to lead our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.Key Responsibilities:Oversee the entire customer journey, from initial inquiry to post-sales support.Lead a team...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Customer Experience Manager

    21 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Customer Experience ManagerWe are seeking an experienced and dynamic customer experience manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will be responsible for overseeing the entire customer...

  • Customer Experience Manager

    21 hours ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time

    Job Title: Customer Experience ManagerWe are seeking a skilled customer experience manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement effective customer service strategies to enhance the...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $94,907 - $124,907

    Customer Marketing Specialist RoleThis role offers the opportunity to develop and deliver a customer marketing strategy that drives deep customer relationships. You will lead and manage end-to-end customer journey communication plans, creating engaging programs with best practice design principles in mind.Create a Customer Marketing program that includes...

  • Manager Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

    As our highly valuedManager Customer Experiencebased inBrisbane's CBD,your role will be to be key part of a small but well-established CX design team, known for taking on the 'tricky stuff'—complex, ambiguous, cross-functional initiatives—we bring structure, insight and direction where it's needed most. We're part of the broader Digital Channels and CX...

  • Manager Customer Experience

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

    As our highly valuedManager Customer Experiencebased inBrisbane's CBD,your role will be to be key part of a small but well-established CX design team, known for taking on the 'tricky stuff'—complex, ambiguous, cross-functional initiatives—we bring structure, insight and direction where it's needed most. We're part of the broader Digital Channels and CX...