HR Officer

Utilise your customer service expertise to provide support and advice to the People Services branch.
- Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $72,751 - $88,336 plus superannuation.

About the Business Unit
People Safety and Culture (PSC) provides services and advice to the department on a wide range of human resources (HR), transformation, occupational health and safety, industrial relations, workforce planning matters and business assets. This includes HR policy and strategy; organisational culture and change; recruitment and retention; performance and development; pay, benefits and workforce reporting; occupational health and safety management; employment regulations; and public service medal nominations. PSC promote a culture to engage and develop the department's workforce, providing all staff members with the opportunity to unlock and achieve their potential.
About the Role
The HR Assist Officer sits within the People Services team of PSC and supports the HR Assist helpdesk function. As the HR Assist Officer, you will respond directly to general HR enquiries in an efficient, effective and customer focused manner in order to deliver timely, accurate and reliable HR support to managers and employees.
As the HR Assist Officer, you will also be responsible for triaging queries to specialist HR areas within PSC or regional HR areas where required and provide administrative support to the People Services team.

**Some of your duties may include**:

- Acknowledge, respond to and follow-up queries from managers and employees relating to HR policies and processes within acceptable and established timeframes.
- Respond to first level general HR queries including payroll, recruitment, learning and development, performance, health, safety and wellbeing, workplace relations, leave and other entitlements and track their query through to resolution.

About You
- Proven customer service experience, and exposure to a helpdesk/service environment.
- Solid knowledge of contemporary human resources practices and preferably, HR/Payroll systems.
- Demonstrated administrative skills including managing databases and creating spreadsheets whilst maintaining confidentiality of personal information.

Qualifications/Requirements
- Relevant experience working within an HR department attending to enquiries and requests. Tertiary qualifications in Human Resources or a related discipline are highly desirable.

How to Apply

**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:

- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.